Jordan Flansburg
315-415-9509
Summary
Dedicated and high performing IT professional with experience in technical support, hardware/software troubleshooting, and end user support across both enterprise and GMP regulated environments. Over the course of my career, I have become known for my strong problem solving skills, adaptability to intense and changing situations, and delivering reliable results to support my team. Seeking to grow into a more advanced IT role where I can expand my technical expertise and contribute to organizational success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Specialist
Lotte Biologics USA
06.2024 - Current
- Configured and maintained hardware and software systems to optimize performance.
- Led cross-functional teams in deploying IT solutions that align with business objectives.
- Provided support to GMP scientific instruments in addition to the controlling computers & software.
Product Technician
Baxter International Inc.
01.2023 - Current
- Specialized in troubleshooting and repairing medical equipment.
- Installed and configured operating systems and software on devices.
- Performed motherboard repair and programming.
Advanced Repair Agent
Geek Squad
01.2019 - 07.2023
- Conducted comprehensive hardware and software repair of computer units.
- Executed hard and software installations, including custom building computers.
- Ensured quality of repair through extended testing using provided software.
Education
General Studies
Onondaga Community College
10-2017
undefined
Solvay High School
06-2016
Skills
- Apple Certified
- GMP-Regulated Environment Support
- Disaster recovery
- Network administration
- Hardware & Software Troubleshooting
- IT documentation
- Information security
- Device Deployment & Configuration
- IT troubleshooting
- Active Directory
- Technical Support & End-User Support
- Windows Environment Support
Certification
Apple Certified Macintosh Technician (ACMT) - Apple
NuGenesis SDMS Certified
Timeline
IT Specialist
Lotte Biologics USA
06.2024 - Current
Product Technician
Baxter International Inc.
01.2023 - Current
Advanced Repair Agent
Geek Squad
01.2019 - 07.2023
undefined
Solvay High School
General Studies
Onondaga Community College