Jordan A. Fleming
Kingstree,SC
Summary
Enthusiastic and customer-focused professional with a strong background in client support, planning, and problem-solving. Skilled at coordinating schedules, managing logistics, and providing personalized solutions to meet individual needs. Adept at building relationships, delivering exceptional service, and ensuring seamless experiences from start to finish. Highly organized, with a proven ability to work independently in fast-paced, remote environments.
Overview
8
8
years of professional experience
Work History
School Counselor
W.M. Anderson Primary School
Kingstree, SC
01.2022 - Current
- Collaborated with teachers to develop strategies for improving student performance in the classroom.
- Assisted families in understanding resources available within the community to address their needs.
- Implemented behavior modification techniques aimed at increasing positive behaviors among students.
- Participated in school-wide initiatives focused on promoting a safe and welcoming environment for all learners.
Sales Associate
Belk Department Store
Lake City, SC
06.2023 - 02.2024
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Provider Enrollment Analyst
Palmetta GBA
10.2021 - 12.2022
- Reviewed and processed provider enrollment applications in accordance with state and federal regulations.
- Provided technical assistance to providers regarding the completion of enrollment forms and supporting documentation.
- Utilized various software programs to enter new provider information into the database.
- Investigated any errors or discrepancies in application documents in order to resolve them quickly.
- Communicated directly with providers regarding changes in their enrollment status.
Customer Service Associate
Amazon
Seattle , WA
10.2017 - 12.2022
- Provided information about products and services available to customers.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Answered phone calls from customers promptly and courteously.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Education
Masters of Education - School Counseling
Liberty University
Lynchburg, VA12-2022
Bachelor of Science - Child Development and Family Studies Child Development and Family Studies
North Carolina Agricultural And Technical State University
2017
Core Skills & Highlights
Client Service & Relationship Building – Delivered personalized support to diverse clients, anticipating needs and ensuring satisfaction in both educational and customer service settings.
Travel & Logistics Coordination – Organized schedules, events, and complex arrangements for groups, ensuring seamless experiences and compliance with policies.
Research & Tailored Recommendations – Conducted in-depth analysis of options to provide customized solutions, similar to researching and booking travel itineraries.
Policy & Compliance Management – Ensured accuracy and adherence to organizational and regulatory requirements while processing high-volume data.
Communication & Problem-Solving – Handled inquiries with professionalism, resolving issues quickly and maintaining positive client relationships.
Technical Proficiency – Quick to learn new tools.
Remote Work Skills – Experienced with virtual collaboration, using platforms like Zoom, Teams, and email to deliver effective client support.
References
References Available Upon Request
Timeline
Sales Associate
Belk Department Store
06.2023 - 02.2024
School Counselor
W.M. Anderson Primary School
01.2022 - Current
Provider Enrollment Analyst
Palmetta GBA
10.2021 - 12.2022
Customer Service Associate
Amazon
10.2017 - 12.2022
Masters of Education - School Counseling
Liberty University
Bachelor of Science - Child Development and Family Studies Child Development and Family Studies
North Carolina Agricultural And Technical State University
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