Proven hospitality professional with extensive experience in high-volume dining, notably at Neils Bar, where I excelled in guest engagement and efficient cash handling. Demonstrated ability to enhance customer satisfaction and resolve complaints swiftly, underpinned by a strong work ethic and exceptional customer service skills. Achieved significant improvements in service delivery by prioritizing staff management and conflict resolution techniques. As well as being an experienced server/ bartender I can lead a staff with the knowledge I've gained to ensure every employee feels welcomed, heard, and always prepared for anything. Im good with training others and Im a fast learner. And I have 11+ years in the field from sports bars to fine dining Im ready to grow and have a career not just another job.
Hi, I’m
Jordan Flexer
Memphis,TN
Summary
Overview
10
years of professional experience
Work History
Neils Bar
Server/ Bartender
12.2022 - 04.2024
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Perkins Family Restaurant
Server
06.2022 - 12.2023
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Carrabba's Restaurant
Server
08.2020 - 05.2022
Job overview
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Showcased strong multitasking abilities by balancing multiple responsibilities such as taking orders, delivering food promptly, clearing tables, and refilling beverages throughout the course of a shift or event.
- Enhanced guest satisfaction by providing attentive and personalized service during banquet events.
- Demonstrated thorough knowledge of menu offerings, effectively answering questions and making recommendations to enhance the dining experience.
- Achieved seamless transitions between courses by closely monitoring table progression throughout meals ensuring timely removal of used dishes and utensils.
- Increased repeat business by developing rapport with regular patrons and providing consistently outstanding service.
- Handled cash transactions accurately while maintaining accountability for all financial transactions within assigned sections during shifts.
Tj Mulligans
Server/Bartender
05.2014 - 09.2020
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Crafted special drink and cocktail menu items for seasonal offerings.
Education
Concord Career CollegeMemphis, TN
Associate Degree In Nursing from Nursing Assistant
06.2025
University Overview
Collierville High SchoolCollierville, TN
Highschool Diploma
05.2013
University Overview
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- High-volume dining
- Sales expertise
- Staff Management
- Customer Engagement
- Staff Scheduling
- Complaint resolution
- Food Service Background
- Adaptable
- Conflict resolution techniques
Timeline
Server/ Bartender
Neils Bar
12.2022 - 04.2024
Server
Perkins Family Restaurant
06.2022 - 12.2023
Server
Carrabba's Restaurant
08.2020 - 05.2022
Server/Bartender
Tj Mulligans
05.2014 - 09.2020
Concord Career College
Associate Degree In Nursing from Nursing Assistant
Collierville High School
Highschool Diploma
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