Jordan Foggs
Trenton,Michigan
Summary
Customer-oriented general manager with a proven track record of increasing production and minimizing downtime. Adapts exceptionally in high pressure situations and excels at multitasking. Adept at managing teams to achieve exceptional results and complete shift goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
General Manager
Tim Hortons
Trenton, MI
11.2019 - Current
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Ensured compliance with local health department regulations regarding food safety standards.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Trained employees on duties, policies and procedures.
- Created weekly schedules for employees.
- Supervised employees through planning, assignments, and direction.
- Administered employee discipline through verbal and written warnings.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Education
High School Diploma -
Southgate Anderson High School
Southgate, MI06-2021
Skills
- Schedule Management
- Vendor Sourcing
- Operations Oversight
- Staff Supervision
- Customer Relationship Management
- Workflow Planning
- Service Quality Improvement
- Customer Retention
- Quality Management
- Staff Training
- Effective leader
- Communication Skills
- Leader
- Time and Resource Optimization
- Efficient multi-tasker
- Time Management
Affiliations
- Spend time watching and playing basketball
Certification
- ServSafe 2022-2027
References
References available upon request.
Timeline
General Manager
Tim Hortons
11.2019 - Current
High School Diploma -
Southgate Anderson High School