JORDAN FORD
Applebee's Grill + Bar
Greeneville,TN
15
years of professional experience
Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable experiences. Skilled in anticipating needs and resolving issues in a timely manner. Maintains focus and a positive attitude in stressful situations and high-volume environments.
Work History
Front of House Manager
2 Years 1 Month- Demonstrated the ability to effectively manage front of house staff, ensuring optimal customer service and satisfaction
- Developed strategies to enhance guest experience through efficient restaurant operation
- Monitored customer feedback and complaints and delivered prompt and satisfactory resolutions
- Remained a reliable team anchor, providing consistent leadership and guidance to staff
- Created organized work schedules that aligned employee availability with restaurant needs
- Maintained accurate records of cash transactions and deposits
- Trained new team members on Applebee's procedures and service expectations
- Assisted in all other areas of the restaurant when necessary
KEY HOURLY MANAGER
8 Months- Developed floor plans to optimize seating arrangement
- Supported kitchen staff in meal preparation and cooking to ensure timely service
- Communicated with the management team to keep everyone updated on day to day issues
- Resolved guest and staff complaints promptly to maintain a positive environment
- Processed mid shift and closing paperwork to ensure accurate records
- Processed cash transactions and prepared bank deposits
- Entered invoices and special deposits
SERVER/NEIGHBORHOOD EXPERT
8 Years 8 Months- Provided excellent customer service by anticipating needs and responding promptly to requests
- Managed a consistently flowing ten table section to enhance guest experience
- Trained new servers in accordance to the roadmap set out by Quality Restaurant Concepts
- Opened and closed lunch shift daily
- Managed incoming phone calls to take and process carryout orders
- Managed cash flow throughout each shift
RECEPTIONIST
5 Months- Greeted patients and maintained welcoming front-desk experience
- Verified insurance information and updated patient records for billing accuracy and compliance
- Answered multi-line calls and routed patient inquiries to appropriate dental staff
- Scheduled, confirmed, and rescheduled dental appointments while maintaining organized calendar coordination
- Corresponded with clients through email, telephone, or postal mail
- Coordinated cross-office communication for all outgoing referrels
- Processed cash transactions and maintained accurate payment records
HOST
2 Years- Greeted guests at front door with enthusiasm and a welcoming demeanor
- Answered customer questions about hours, seating, and menu information
- Coordinated with front of house staff to fulfill special requests for groups
- Communicated with back of house as to not overwhelm the kitchen staff
- Assisted servers with beverage orders and running food
- Ensured tables and floors were cleaned thoroughly and in a timely manner before seating new guests
GROCERY BAGGER
1 Year- Greeted customers warmly, ensuring a positive shopping experience
- Collected and organized shopping carts, maintaining store cleanliness and accessibility
- Bagged items efficiently, assisting customers in completing their purchases
Education
High School Diploma
Skills
Professional conduct
Team leadership
Conflict resolution
Positive mindset
Verbal and written communication
Organizational skills
Time management
Scheduling
Attention to detail
Administrative assistance
Adaptability
Safety compliance
Cash management
Interpersonal relations
Timeline
Front of House Manager
Applebee's Grill + Bar
09.2024 - 10.2026Read More
KEY HOURLY MANAGER
Applebee's Grill + Bar
01.2024 - 09.2024Read More
RECEPTIONIST
ABC Family Dentistry
01.2020 - 06.2020Read More
SERVER/NEIGHBORHOOD EXPERT
Applebee's Grill + Bar
05.2015 - 01.2024Read More
HOST
Applebee's
05.2013 - 05.2015Read More
GROCERY BAGGER
Food City
04.2012 - 04.2013Read More
Greeneville High School
High School Diploma
Read More