Jordan Fraction
Runnemede,NJ
Summary
Proven track record in delivering exceptional customer service and maintaining safety standards, as demonstrated at DoorDash with a clean driving record. Skilled in problem-solving and route planning, excel in environments requiring time management and teamwork. Leveraging interpersonal skills, consistently enhance customer satisfaction and operational efficiency. Hardworking employee enthusiastic about learning any job field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Driver
DoorDash
02.2020 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Accomplished over 1500 orders life-time while maintaining a 100% completion rate and a 4.93/5 customer rating
Maintenance Technician
Black Horse Pike Regional School District
04.2017 - Current
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed dozens of work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
- Collaborated with team members to complete larger repair projects efficiently.
- Enhanced guest satisfaction in facility areas by maintaining high standard of cleanliness and functionality.
Deli Clerk
Shoprite of Sewell
12.2013 - 04.2017
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
Store Associate
Heirtage Dairy Stores
08.2011 - 11.2013
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Answered questions about store policies and addressed customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Education
Some College (No Degree) -
Rowan University
1 Memorial Circle, Glassboro, NJ 08028. 09.2011 - 05.2013
Some College (No Degree) -
Rowan College of South Jersey
1400 Tanyard Road Sewell, NJ 08080 09.2013 - 05.2015
High School Diploma -
Washington Township High School
529 Hurffville - Cross Keys Rd #2831, Sewell, NJ06.2011
Skills
Time Management
Valid Driver's License
Customer Service
Clean Driving Record
Problem-Solving
Patience and understanding
Safety Protocols
Route Planning
Heavy Lifting
Multitasking Abilities
Certification
ISC2: Certified in Cyber Security (CC)
Timeline
Driver
DoorDash
02.2020 - Current
Maintenance Technician
Black Horse Pike Regional School District
04.2017 - Current
Deli Clerk
Shoprite of Sewell
12.2013 - 04.2017
Some College (No Degree) -
Rowan College of South Jersey
09.2013 - 05.2015
Some College (No Degree) -
Rowan University
09.2011 - 05.2013
Store Associate
Heirtage Dairy Stores
08.2011 - 11.2013
High School Diploma -
Washington Township High School