Jordan Francis
Red Bank,Tennessee
Summary
Proven leader and efficient cleaner, excelled at Wag Right Over by enhancing class efficiency and fostering client collaboration. Leveraged exceptional customer service and problem-solving abilities to ensure high-quality outcomes and workplace safety. Demonstrated reliability through punctual and dependable performance, contributing to improved team efficiency and customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Car Wash Employee
East Ridge Car Wash And Express Detail
05.2013 - 12.2021
- Rinsed objects and placed on drying racks or used cloth, squeegees, or air compressors to dry surfaces.
- Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
- Ensured quality results for customers by closely inspecting each vehicle before releasing it from the car wash area.
- Collaborated with other employees to ensure optimal workflow during busy periods of operation.
- Demonstrated excellent time management skills by effectively juggling multiple tasks during peak hours and ensuring timely service for each customer.
- Provided support for various duties including vacuuming interiors, cleaning windows, and applying tire shine when needed to meet demand or cover shifts for absent team members.
- Ensured a positive customer experience through attentive listening, addressing concerns, and resolving issues in a professional manner.
- Facilitated smooth daily operations by performing routine maintenance checks on equipment and promptly addressing any issues that arose.
- Assisted in training new employees, ensuring they were knowledgeable about company procedures and safety guidelines.
- Enhanced team productivity by maintaining a clean and organized work environment.
- Maintained positive relationships with returning customers through friendly interactions while efficiently processing transactions at the cashier station.
- Promoted a safe work environment by following all company protocols and reporting any hazards or concerns to management.
- Reduced customer wait times by streamlining the car wash process and working effectively with team members.
- Greeted customers and assessed needs to recommend suitable car wash services.
- Delivered high-quality car wash services using high-pressure washers, vacuums and detailing tools.
- Managed car wash supplies and materials inventories for timely reordering and replenishment.
- Removed dirt and debris from vehicle and equipment interiors.
- Used specialized cleaning products to remove stains from interior and exterior surfaces.
- Polished windows and mirrors of vehicles and equipment.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
Drive-Thru Cashier
Baskin Robbins Ice Cream
05.2017 - 04.2018
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate records of transactions following company procedures.
- Balanced cash drawer at beginning and close of shift.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Improved team productivity by assisting with food preparation during peak hours when needed.
- Enhanced customer satisfaction by providing fast and accurate order processing at the drive-thru window.
- Interacted professionally through clear communication with customers to promote positive patron experiences.
- Resolved problems with orders quickly and offered refund or replacement.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Demonstrated adaptability by adjusting to rapidly changing situations during busy hours, providing top-notch service in spite of any challenges faced.
- Followed food safety and sanitation guidelines at all times.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Packer/Line Feeder
Southern Champion Tray
05.2018 - 10.2019
- Collaborated with team members to achieve daily goals and meet company objectives.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated flexibility in adapting to various packing procedures for different types of products, meeting specific client requirements.
- Maintained a clean and organized work environment, promoting safety and productivity.
- Supported warehouse operations by efficiently moving materials to designated areas using pallet jacks or hand trucks.
- Ensured timely completion of orders through effective time management and multitasking skills.
- Trained new employees on proper packing and labeling techniques and to apply best practices.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Supported training efforts for new team members, sharing knowledge of best practices for successful packing operations.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Reduced errors in shipments by carefully inspecting packages for quality and accuracy.
- Improved team collaboration through effective communication and coordination with coworkers.
- Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
- Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
Shift Leader
The Ark Hotel And Spa
11.2019 - 09.2020
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Trained new employees and delegated daily tasks and responsibilities.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
Pet Care and Dog Trainer
Wag Right Over, Self Employed
02.2021 - Current
- Enhanced dog's obedience levels by implementing customized training programs tailored to each pet's unique needs and behavior patterns.
- Reduced dog behavioral issues through consistent application of positive reinforcement techniques.
- Maintained industry relevance by actively participating in professional development opportunities, including workshops, seminars, and conferences focused on new canine training methodologies and emerging trends.
- Collaborated with fellow trainers to develop new strategies and approaches, resulting in improved client satisfaction rates.
- Fostered positive behavior modification in dogs with aggressive tendencies through consistent, compassionate corrective techniques.
- Offered guidance on selecting suitable equipment such as leashes, collars, and harnesses that promote proper handling techniques while walking or training dogs.
- Strengthened relationships between handlers and working dogs by facilitating bonding exercises designed to build trust and mutual understanding.
- Evaluated animals to determine temperaments, abilities and aptitude for training.
- Increased client retention by establishing trust and rapport with both dogs and their owners throughout the training process.
- Evaluated dogs' progress during training sessions, adjusting techniques according to unique temperaments and learning styles.
- Enhanced dogs' obedience levels by implementing customized training programs tailored to their specific needs.
- Observed dogs in various settings to determine behavioral concerns and problems.
- Instructed group classes to teach essential obedience commands, fostering well-behaved pets in various settings.
- Conducted in-home visits to assess potential environmental factors contributing to dog behavioral issues, providing tailored recommendations for improvement.
- Employed positive reinforcement with animals using "clicker-training" method, voice rewards and food rewards.
- Achieved significant improvements in dogs' behavior within short timeframe, utilizing advanced positive reinforcement techniques.
- Watched dogs for triggers, signs of aggression and pack behaviors to formulate possible solutions.
- Collaborated with veterinary professionals to integrate behavioral therapy for dogs with trauma, resulting in improved well-being.
- Maintained clean training arena for group classes.
- Conducted informative workshops for pet owners, promoting responsible dog ownership and effective communication methods.
- Assisted local animal shelters by providing training sessions for rescued dogs, increasing their chances of successful adoption.
- Conducted behavioral assessments for new clients to accurately identify training needs and goals, ensuring customized and effective programs.
- Addressed separation anxiety issues in dogs by implementing gradual acclimatization strategies, reducing stress for pets and owners.
- Implemented puppy socialization classes that promoted early development of essential social skills and appropriate interaction with other dogs and humans.
- Maintained detailed records of each dog''s progress throughout the duration of training programs, enabling data-driven adjustments when needed.
- Consulted with owners to discuss behavioral concerns and determine final goals.
- Enhanced dogs' agility and physical fitness through dynamic exercise routines, promoting overall health and vitality.
- Improved client satisfaction with personalized training sessions, focusing on achieving specific behavioral goals set by pet owners.
- Conducted group training classes to foster socialization skills in puppies, leading to better-adjusted adult dogs.
- Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
- Secured partnerships with local businesses for cross-promotion, expanding visibility and reach of training services.
- Modified undesirable behaviors with use of successful and safe behavior modifications techniques.
- Trained animals to respond to specific cues from both owners and handlers.
- Conferred with owners about methods for continuing training and reinforcing methods taught in classes.
- Monitored animal health, attention and behavior during training sessions.
- Administered prescribed medications to animals based on individual needs.
- Kept animals stimulated with variety of enrichment activities.
- Delivered public presentations to educate public on animal training and behavior.
- Observed animals during different activities to identify possible illnesses or injuries requiring care.
- Used skills to assist with rescuing and rehabilitating different animals.
- Utilized positive reinforcement techniques to successfully train animals.
- Talked to or interacted with animals to increase familiarity with human voices or contact.
- Maintained clean, neat, and hazard-free animal areas to protect individual health and wellbeing.
- Created innovative ways to teach animals new behaviors and tricks.
- Tracked metrics such as overall health, behaviors, and diet to isolate and address concerns.
Education
No Degree - Dog Training
Animal Behavior College
27509 Avenue Hopkins First Floor, Valencia, CA 91309-2020
High School Diploma -
Hilger Higher Learning
1906 Hickory Valley Rd, Chattanooga, TN 3742105-2018
Skills
- Excellent customer service
- Efficient cleaning techniques
- Reliability and punctuality
- Chemical handling
- Safety procedures
- Hospitality and accommodation
- Vehicle cleaning
- Teamwork and collaboration
- Problem-solving abilities
- Time management
- Honest and dependable
- Multitasking
- Heavy lifting
- Hand tools
- Reliability
- Calm and pleasant demeanor
- Communication and interpersonal skills
- Team building
- Positive reinforcement
- Record keeping
- Interpersonal communication
- Behavior modification techniques
- Behavior modification
- Marketing
- Creative problem solving
- Loss prevention
- Seminars and workshops
- Clicker training expertise
- Leash manners development
- Negative reinforcement
- Resource guarding resolution
- Fear and anxiety management
- Command training
- Dog breeds expertise
- Prong collar training
- Animal handling
- Positive reinforcement training
- Canine first aid
- Puppy classes
- Dog body language interpretation
- Behavioral problem solving
- Private lesson instruction
- Group training sessions
- Dog training
- Crate training
- Animal behaviors
- Excellent communication
- Attention to detail
- Adaptability and flexibility
- Self motivation
- Time management abilities
- Decision-making
- Active listening
- Physical fitness
- Medication administration
- Professionalism
- Task prioritization
- Public speaking
- Written communication
- Continuous improvement
- Goal setting
- Animal training
- Clicker training
- Owner relations
- Animal restraint
- Animal rescue
Certification
Dog Training
Languages
Spanish
Elementary
Timeline
Pet Care and Dog Trainer
Wag Right Over, Self Employed
02.2021 - Current
Shift Leader
The Ark Hotel And Spa
11.2019 - 09.2020
Packer/Line Feeder
Southern Champion Tray
05.2018 - 10.2019
Drive-Thru Cashier
Baskin Robbins Ice Cream
05.2017 - 04.2018
Car Wash Employee
East Ridge Car Wash And Express Detail
05.2013 - 12.2021
Dog Training
No Degree - Dog Training
Animal Behavior College
High School Diploma -
Hilger Higher Learning
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