Jordan Frantz
Bethlehem,PA
Overview
7
7
years of professional experience
Work History
Laboratory Assistant
U.S Cannalytics
11.2023 - Current
- The laboratory assistant performs routine laboratory and general clerical tasks necessary to support the daily operations of laboratory
- Follow policies and procedures for the daily operations and fully comply with state medical marijuana regulations
- Adhere to current good documentation practices, GDP, for the completion of laboratory documents, logs, forms, and worksheets
- Assist in receiving supplies and following inventory process, including compliant documentation of associated forms
- Proficiently utilize Microsoft Excel and various laboratory information management systems
- Responsible for cannabis tracking and destruction, including compliant documentation of associated forms
- Prepare samples independently using aseptic techniques for test methods which the laboratory assistant has been trained and determined competent, including compliant documentation of associated forms
- Works in a timely manner, strives to improve quality and maintain accuracy
- Performs all other tasks and duties as assigned by supervisor, which may include cannabis sampling and transport
Assistant House Manager
Pennsylvania Shakespeare Company
06.2023 - 08.2023
- Greet patrons: Welcome patrons and help them find their seats, restrooms, and programs
- Train staff: Oversee and train ushers, porters, and other staff
- Manage seating: Ensure that the correct number of ushers are available and that they know the seating plan
- Manage emergencies: Direct cast, crew, and audience in the event of an emergency
- Ensure safety: Ensure compliance with fire codes and safety procedures
- Coordinate with other staff: Work with the stage manager, box office, and security staff
- Prepare for the show: Pre-show walk-through to ensure the theater is clean and ready
- Clean up after the show: Clear the theater of debris and lock the doors when all patrons have left
- Communicate with staff: Communicate status updates to the stage manager
- Resolve concerns: Handle patron concerns in a professional and friendly manner
Haunt Actor
Dorney Park
07.2018 - 11.2023
- Interact with guests to make sure their night is filled with terrifying scares through storytelling and character development by creating an eerie and enticing environment for a diverse range of guests
- Make our guests happy by delivering amazing experiences and helping them create lifelong memories
- Interact with different people of all ages and backgrounds
- Availability to include some weekdays, weekends, evenings, and holidays
- Maintained high energy levels throughout long shifts, ensuring consistency in scare intensity from start to finish.
- Enhanced guest experience by embodying various scare roles and maintaining character throughout performances.
- Utilized improvisational techniques when interacting with guests, creating a unique experience for each visitor.
- Worked with various special effects, fog, strobes and loud sounds.
- Promoted safety for both actors and guests by adhering to all guidelines and protocols during performances.
Customer Service Associate
Wawa
04.2022 - 05.2023
- Greet and provide an enjoyable shopping experience for all customers
- Respond to customer requests and complaints in a timely and courteous manner
- Utilize the GREAT customer service and customer recovery model to ensure customer engagement
- Communicate with the management team regarding customer requests and concerns
- Prepare all made to order food and/or beverages according to recipe or customer specifications
- Stock food and beverage areas with products and supplies to ensure in stock conditions at all times
- Ensure coffee thermals are filled and working properly
- Ensure the proper execution of assigned food service and beverage programs and procedures
- Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills
- Follow proper coding procedures
- Check expiration codes, face and inspect all items
- Pull expired items, document and discard
- Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawa's policy manual, training materials and other publications
- Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.)
- Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards
- Complete other tasks as assigned by store management
Sales Lead/Bear Builder
Build-A-Bear Workshop
01.2020 - 03.2022
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Teaching Intern
State Theatre
07.2019 - 07.2019
- Collaborated with fellow interns and experienced teachers to develop effective strategies for classroom management.
- Developed strong relationships with students, fostering a positive learning environment for all.
- Handled clerical duties such as typing, filing, copying and preparing instructional material for students.
- Served as a positive role model for students by maintaining high standards of personal integrity and professionalism.
- Monitored classrooms for safety and good behavior, offering students positive reinforcement to maintain discipline.
- Helped students explore concepts with engaging, learning-focused activities.
Education
Bachelor of Arts - Theatre
DeSales University
Center Valley, PA01-2024
Skills
- Peer collaboration
- Student motivation
- Inclusive teaching
- Strong organization
- Stage presence
- Improvisation techniques
Timeline
Laboratory Assistant
U.S Cannalytics
11.2023 - Current
Assistant House Manager
Pennsylvania Shakespeare Company
06.2023 - 08.2023
Customer Service Associate
Wawa
04.2022 - 05.2023
Sales Lead/Bear Builder
Build-A-Bear Workshop
01.2020 - 03.2022
Teaching Intern
State Theatre
07.2019 - 07.2019
Haunt Actor
Dorney Park
07.2018 - 11.2023
Bachelor of Arts - Theatre
DeSales University
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