To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Independent Living Specialist
Western New York Independent Living
06.2022 - Current
Assist individuals with disabilities find housing and apply for government benefits.
Advocacy with landlords, Section 8 and Department of Social Services for consumers.
Attend Outreach events in community to promote services.
Researched and recommended community resources to meet clients' needs.
Complete case notes within 48 hours of speaking with consumers.
Contact consumers on weekly basis to check in.
Maintain correct information in database to comply with HIPPA laws.
Assist with team strategy.
Assist consumer with maintaining their independence to prevent being institutionalized.
Work with consumers on activities of daily living skills if no longer capable on their own.
Community Support Worker
Child And Family Services Agency
11.2021 - 06.2022
Provided emotional support to children with behavioral problems and families assisting in developing long-term safety plans and goals for their children.
Collaborated with businesses and community groups to identify coping skills for children.
Aided in identification of individuals and families in need of social services to provide benefits and resources.
Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
Provided safety planning, crisis intervention and case management to clients.
Take children out into the community to identify resources as a positive interaction.
Hotel Front Desk Agent/Night Auditor
Home2 Suites By Hilton/ Tru By Hilton
08.2020 - 11.2021
Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
Monitored security cameras to maintain safety and security of guests and hotel.
Looked over pending check-ins and payment processes to complete closing procedures.
Trained staff to provide excellent customer service, apply best practices and comply with procedures.
Kept accounts in balance and ran daily reports to verify totals.
Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
Oversaw night auditing of daily room occupancy and hotel revenue.
Promoted hotel brand's loyalty program via social media, email and direct mail.
Hotel Front Desk Supervisor
Homewood Suites by Hilton Buffalo Airport
10.2019 - 03.2020
Check guests in and out of hotel.
Make guest reservations promptly with secure credit cards.
Reviewed guest feedback and promptly resolved complaints.
Access to safe to provide change or break large bills for guests or employees.
Give accurate and clear directions to guest on how to get to their room as well as other hotel amenities.
Handle large sums of money and drop in safe when needed.
Taking routine property walks of the hotel to ensure safety for all guests.
Responded to guest inquiries and resolved complaints to increase guest satisfaction.
Taking inventory of market items and ordering items for "Suite shop"
Assist with laundry and Housekeeping when needed.
Hotel Front Desk Supervisor
Buffalo International Airport Holiday Inn
06.2018 - 10.2019
Check guests in and out of hotel.
Help guests with complaints and come up with a solution to rectify the situation.
Oversaw and organized calendar to schedule reservations and monitor cancellations.
Collaborated with team members to handle guest requirements from check-in through check-out.
Communicate with housekeeping and maintenance staff to address requests and complaints made by guests.
Trained staff to provide excellent customer service, apply best practices and comply with procedures.
Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
Concession Stand Attendant
Delaware North Company, Buffalo Airport
11.2017 - 06.2018
Cashier in multiple food vendor locations in the airport.
Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
Consistently provided friendly service to promote better customer engagement.
Maintained clean, organized workspace according to operational standards.
Handled cash and processed payments, sorting bills, and maintaining records of transactions.
Communicated stand offerings and answered guest questions regarding orders.
Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
Immediately informed supervisors when equipment was not functioning properly to promote quick issue resolution.
Corrected order issues, provided refunds, and replaced items.
Fulfillment Associate
Macy's
06.2016 - 11.2017
Selected and filled orders from stock to fulfill customer requirements.
Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
Communicated with other departments to facilitate fulfillment activities and address issues.
Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
Loaded packages in delivery trucks to assist with physical delivery of products to customers.
Examined incoming and outgoing shipments to check accuracy and identify damages and quality standards.
Segregated and processed incoming stock and materials to prepare for storage or shipment.
Picked and packed order items.
Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
Reviewed order slips, picked products and staged merchandize to be shipped.
Followed orders precisely for correct items, sizes and quantities.
Movie Theater Employee
Regal Entertainment Group
05.2015 - 07.2016
Cash and cook in concessions upselling and suggestive selling items on menu.
Stocked and organized concession supplies to provide customers with food and beverage options.
Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
Checked IDs for age-restricted shows in compliance with regulations.
Sold admission, processed payments, and issued tickets.
Directed ticket holders to seats and facility locations.
Provided guidance on seating and ticketing procedures to increase customer satisfaction.
Greeted customers with smile and provided friendly, knowledgeable service.
Education
Bachelor of Arts - Psychology
Buffalo State University
Buffalo, NY
05.2021
Associate of Arts - Liberal Arts And Social Sciences
Erie Community College
Buffalo, NY
05.2018
Skills
Active Listening
Observe Behaviors
Cooperative Attitude
Conflict Resolution
Organization and Prioritization
Verbal and Written Communication
Hospitality
Additional Information
Teens in Progress: Youth Counselor Advocate
Timeline
Independent Living Specialist
Western New York Independent Living
06.2022 - Current
Community Support Worker
Child And Family Services Agency
11.2021 - 06.2022
Hotel Front Desk Agent/Night Auditor
Home2 Suites By Hilton/ Tru By Hilton
08.2020 - 11.2021
Hotel Front Desk Supervisor
Homewood Suites by Hilton Buffalo Airport
10.2019 - 03.2020
Hotel Front Desk Supervisor
Buffalo International Airport Holiday Inn
06.2018 - 10.2019
Concession Stand Attendant
Delaware North Company, Buffalo Airport
11.2017 - 06.2018
Fulfillment Associate
Macy's
06.2016 - 11.2017
Movie Theater Employee
Regal Entertainment Group
05.2015 - 07.2016
Bachelor of Arts - Psychology
Buffalo State University
Associate of Arts - Liberal Arts And Social Sciences