Jordan Frasier
Cheektowaga,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Independent Living Specialist
Western New York Independent Living
06.2022 - Current
- Assist individuals with disabilities find housing and apply for government benefits.
- Advocacy with landlords, Section 8 and Department of Social Services for consumers.
- Attend Outreach events in community to promote services.
- Researched and recommended community resources to meet clients' needs.
- Complete case notes within 48 hours of speaking with consumers.
- Contact consumers on weekly basis to check in.
- Maintain correct information in database to comply with HIPPA laws.
- Assist with team strategy.
- Assist consumer with maintaining their independence to prevent being institutionalized.
- Work with consumers on activities of daily living skills if no longer capable on their own.
Community Support Worker
Child And Family Services Agency
11.2021 - 06.2022
- Provided emotional support to children with behavioral problems and families assisting in developing long-term safety plans and goals for their children.
- Collaborated with businesses and community groups to identify coping skills for children.
- Aided in identification of individuals and families in need of social services to provide benefits and resources.
- Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
- Provided safety planning, crisis intervention and case management to clients.
- Take children out into the community to identify resources as a positive interaction.
Hotel Front Desk Agent/Night Auditor
Home2 Suites By Hilton/ Tru By Hilton
08.2020 - 11.2021
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Monitored security cameras to maintain safety and security of guests and hotel.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Trained staff to provide excellent customer service, apply best practices and comply with procedures.
- Kept accounts in balance and ran daily reports to verify totals.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
Hotel Front Desk Supervisor
Homewood Suites by Hilton Buffalo Airport
10.2019 - 03.2020
- Check guests in and out of hotel.
- Make guest reservations promptly with secure credit cards.
- Reviewed guest feedback and promptly resolved complaints.
- Access to safe to provide change or break large bills for guests or employees.
- Give accurate and clear directions to guest on how to get to their room as well as other hotel amenities.
- Handle large sums of money and drop in safe when needed.
- Taking routine property walks of the hotel to ensure safety for all guests.
- Responded to guest inquiries and resolved complaints to increase guest satisfaction.
- Taking inventory of market items and ordering items for "Suite shop"
- Assist with laundry and Housekeeping when needed.
Hotel Front Desk Supervisor
Buffalo International Airport Holiday Inn
06.2018 - 10.2019
- Check guests in and out of hotel.
- Help guests with complaints and come up with a solution to rectify the situation.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Communicate with housekeeping and maintenance staff to address requests and complaints made by guests.
- Trained staff to provide excellent customer service, apply best practices and comply with procedures.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
Concession Stand Attendant
Delaware North Company, Buffalo Airport
11.2017 - 06.2018
- Cashier in multiple food vendor locations in the airport.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Consistently provided friendly service to promote better customer engagement.
- Maintained clean, organized workspace according to operational standards.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Communicated stand offerings and answered guest questions regarding orders.
- Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
- Immediately informed supervisors when equipment was not functioning properly to promote quick issue resolution.
- Corrected order issues, provided refunds, and replaced items.
Fulfillment Associate
Macy's
06.2016 - 11.2017
- Selected and filled orders from stock to fulfill customer requirements.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Communicated with other departments to facilitate fulfillment activities and address issues.
- Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
- Loaded packages in delivery trucks to assist with physical delivery of products to customers.
- Examined incoming and outgoing shipments to check accuracy and identify damages and quality standards.
- Segregated and processed incoming stock and materials to prepare for storage or shipment.
- Picked and packed order items.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Followed orders precisely for correct items, sizes and quantities.
Movie Theater Employee
Regal Entertainment Group
05.2015 - 07.2016
- Cash and cook in concessions upselling and suggestive selling items on menu.
- Stocked and organized concession supplies to provide customers with food and beverage options.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Checked IDs for age-restricted shows in compliance with regulations.
- Sold admission, processed payments, and issued tickets.
- Directed ticket holders to seats and facility locations.
- Provided guidance on seating and ticketing procedures to increase customer satisfaction.
- Greeted customers with smile and provided friendly, knowledgeable service.
Education
Bachelor of Arts - Psychology
Buffalo State University
Buffalo, NY05.2021
Associate of Arts - Liberal Arts And Social Sciences
Erie Community College
Buffalo, NY05.2018
Skills
- Active Listening
- Observe Behaviors
- Cooperative Attitude
- Conflict Resolution
- Organization and Prioritization
- Verbal and Written Communication
- Hospitality
Additional Information
- Teens in Progress: Youth Counselor Advocate
Timeline
Independent Living Specialist
Western New York Independent Living
06.2022 - Current
Community Support Worker
Child And Family Services Agency
11.2021 - 06.2022
Hotel Front Desk Agent/Night Auditor
Home2 Suites By Hilton/ Tru By Hilton
08.2020 - 11.2021
Hotel Front Desk Supervisor
Homewood Suites by Hilton Buffalo Airport
10.2019 - 03.2020
Hotel Front Desk Supervisor
Buffalo International Airport Holiday Inn
06.2018 - 10.2019
Concession Stand Attendant
Delaware North Company, Buffalo Airport
11.2017 - 06.2018
Fulfillment Associate
Macy's
06.2016 - 11.2017
Movie Theater Employee
Regal Entertainment Group
05.2015 - 07.2016
Bachelor of Arts - Psychology
Buffalo State University
Associate of Arts - Liberal Arts And Social Sciences
Erie Community College
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