Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Jordan Frasier

Cheektowaga,NY

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Independent Living Specialist

Western New York Independent Living
06.2022 - Current
  • Assist individuals with disabilities find housing and apply for government benefits.
  • Advocacy with landlords, Section 8 and Department of Social Services for consumers.
  • Attend Outreach events in community to promote services.
  • Researched and recommended community resources to meet clients' needs.
  • Complete case notes within 48 hours of speaking with consumers.
  • Contact consumers on weekly basis to check in.
  • Maintain correct information in database to comply with HIPPA laws.
  • Assist with team strategy.
  • Assist consumer with maintaining their independence to prevent being institutionalized.
  • Work with consumers on activities of daily living skills if no longer capable on their own.

Community Support Worker

Child And Family Services Agency
11.2021 - 06.2022
  • Provided emotional support to children with behavioral problems and families assisting in developing long-term safety plans and goals for their children.
  • Collaborated with businesses and community groups to identify coping skills for children.
  • Aided in identification of individuals and families in need of social services to provide benefits and resources.
  • Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
  • Provided safety planning, crisis intervention and case management to clients.
  • Take children out into the community to identify resources as a positive interaction.

Hotel Front Desk Agent/Night Auditor

Home2 Suites By Hilton/ Tru By Hilton
08.2020 - 11.2021
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Monitored security cameras to maintain safety and security of guests and hotel.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Trained staff to provide excellent customer service, apply best practices and comply with procedures.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Promoted hotel brand's loyalty program via social media, email and direct mail.

Hotel Front Desk Supervisor

Homewood Suites by Hilton Buffalo Airport
10.2019 - 03.2020
  • Check guests in and out of hotel.
  • Make guest reservations promptly with secure credit cards.
  • Reviewed guest feedback and promptly resolved complaints.
  • Access to safe to provide change or break large bills for guests or employees.
  • Give accurate and clear directions to guest on how to get to their room as well as other hotel amenities.
  • Handle large sums of money and drop in safe when needed.
  • Taking routine property walks of the hotel to ensure safety for all guests.
  • Responded to guest inquiries and resolved complaints to increase guest satisfaction.
  • Taking inventory of market items and ordering items for "Suite shop"
  • Assist with laundry and Housekeeping when needed.

Hotel Front Desk Supervisor

Buffalo International Airport Holiday Inn
06.2018 - 10.2019
  • Check guests in and out of hotel.
  • Help guests with complaints and come up with a solution to rectify the situation.
  • Oversaw and organized calendar to schedule reservations and monitor cancellations.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Communicate with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Trained staff to provide excellent customer service, apply best practices and comply with procedures.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.

Concession Stand Attendant

Delaware North Company, Buffalo Airport
11.2017 - 06.2018
  • Cashier in multiple food vendor locations in the airport.
  • Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
  • Consistently provided friendly service to promote better customer engagement.
  • Maintained clean, organized workspace according to operational standards.
  • Handled cash and processed payments, sorting bills, and maintaining records of transactions.
  • Communicated stand offerings and answered guest questions regarding orders.
  • Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
  • Immediately informed supervisors when equipment was not functioning properly to promote quick issue resolution.
  • Corrected order issues, provided refunds, and replaced items.

Fulfillment Associate

Macy's
06.2016 - 11.2017
  • Selected and filled orders from stock to fulfill customer requirements.
  • Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
  • Communicated with other departments to facilitate fulfillment activities and address issues.
  • Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
  • Loaded packages in delivery trucks to assist with physical delivery of products to customers.
  • Examined incoming and outgoing shipments to check accuracy and identify damages and quality standards.
  • Segregated and processed incoming stock and materials to prepare for storage or shipment.
  • Picked and packed order items.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Followed orders precisely for correct items, sizes and quantities.

Movie Theater Employee

Regal Entertainment Group
05.2015 - 07.2016
  • Cash and cook in concessions upselling and suggestive selling items on menu.
  • Stocked and organized concession supplies to provide customers with food and beverage options.
  • Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
  • Checked IDs for age-restricted shows in compliance with regulations.
  • Sold admission, processed payments, and issued tickets.
  • Directed ticket holders to seats and facility locations.
  • Provided guidance on seating and ticketing procedures to increase customer satisfaction.
  • Greeted customers with smile and provided friendly, knowledgeable service.

Education

Bachelor of Arts - Psychology

Buffalo State University
Buffalo, NY
05.2021

Associate of Arts - Liberal Arts And Social Sciences

Erie Community College
Buffalo, NY
05.2018

Skills

  • Active Listening
  • Observe Behaviors
  • Cooperative Attitude
  • Conflict Resolution
  • Organization and Prioritization
  • Verbal and Written Communication
  • Hospitality

Additional Information

  • Teens in Progress: Youth Counselor Advocate

Timeline

Independent Living Specialist

Western New York Independent Living
06.2022 - Current

Community Support Worker

Child And Family Services Agency
11.2021 - 06.2022

Hotel Front Desk Agent/Night Auditor

Home2 Suites By Hilton/ Tru By Hilton
08.2020 - 11.2021

Hotel Front Desk Supervisor

Homewood Suites by Hilton Buffalo Airport
10.2019 - 03.2020

Hotel Front Desk Supervisor

Buffalo International Airport Holiday Inn
06.2018 - 10.2019

Concession Stand Attendant

Delaware North Company, Buffalo Airport
11.2017 - 06.2018

Fulfillment Associate

Macy's
06.2016 - 11.2017

Movie Theater Employee

Regal Entertainment Group
05.2015 - 07.2016

Bachelor of Arts - Psychology

Buffalo State University

Associate of Arts - Liberal Arts And Social Sciences

Erie Community College
Jordan Frasier