Jordan Frausto
Goleta,CA
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
12
12
years of professional experience
Work History
Food Delivery Driver
DoorDash
Santa Barbara
01.2018 - Current
- Delivered food orders to customers in a timely manner.
- Loaded and unloaded delivery vehicles with food items.
- Ensured that the correct order was delivered to the customer.
- Followed all safety protocols while driving.
- Maintained cleanliness of vehicle interior and exterior.
- Answered customer inquiries regarding menu items, prices and availability.
- Coordinated with restaurant staff on order accuracy and pickup times.
- Provided excellent customer service throughout the delivery process.
- Utilized GPS navigation systems to find most efficient routes for deliveries.
- Adhered to local traffic laws at all times while delivering orders to customers.
- Contacted customers if there were delays in delivery due to traffic or other issues.
- Identified potential problems or complaints from customers and took appropriate action as necessary..
- Resolved customer disputes quickly and professionally in accordance with company policy guidelines.
- Carried food in insulated bags to maintain hot or cold temperature.
Food Delivery Driver
GrubHub
Santa Barbara, CA
01.2018 - Current
- Delivered food orders to customers in a timely manner.
- Loaded and unloaded delivery vehicles with food items.
- Ensured that the correct order was delivered to the customer.
- Followed all safety protocols while driving.
- Maintained cleanliness of vehicle interior and exterior.
- Answered customer inquiries regarding menu items, prices and availability.
- Coordinated with restaurant staff on order accuracy and pickup times.
- Provided excellent customer service throughout the delivery process.
- Utilized GPS navigation systems to find most efficient routes for deliveries.
- Adhered to local traffic laws at all times while delivering orders to customers.
- Contacted customers if there were delays in delivery due to traffic or other issues.
- Identified potential problems or complaints from customers and took appropriate action as necessary..
- Resolved customer disputes quickly and professionally in accordance with company policy guidelines.
- Carried food in insulated bags to maintain hot or cold temperature.
Sales Associate
Sears
Santa Barbara
10.2012 - 01.2018
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked with fellow sales team members to achieve group targets.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Trained new team members in cash register operation, stock procedures and customer services.
- Adhered to company initiatives and achieved established goals.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Education
High School Diploma -
Dos Pueblos Senior High School
Goleta, CA06-2011
Skills
- Sales Experience
- Team Support And Assistance
- Closing Sales
- Product Knowledge
- Customer Engagement And Support
- Excellent Communication Skills
- Exceeds Sales Goals
- Stock Replenishment
- Advertising And Promotions
- Upselling
- Insurance Processing
Affiliations
Playing with my kids and family bonding time! Preferably go to the beach!
Languages
English
Full Professional
Accomplishments
Outstanding secret shopper performance from undercover Sears Corporate person.
References
References available upon request.
Timeline
Food Delivery Driver
DoorDash
01.2018 - Current
Food Delivery Driver
GrubHub
01.2018 - Current
Sales Associate
Sears
10.2012 - 01.2018
High School Diploma -
Dos Pueblos Senior High School