Jordan Freeman
Summary
Experienced in various medical settings including, hospital, clinical, pharmaceutical and laboratory. Enrolled in numerous scientific curriculum including biology, immunology, genetics, ecology, biostatistics, organic chemistry, and respective laboratory classes. Also other health science courses such as public health, medical terminology and biostatistics.
Overview
7
7
years of professional experience
Work History
Patient Account Representative
Mayo Status
08.2023 - Current
- Uses problem-solving, customer service, and communication skills (verbal and written) in interactions with patients and internal customers to address range of account, billing, and payment concerns for patients, physicians, nurses, pharmacists, technicians, and social workers.
- These processes include service pre-certification, insurance coverage evaluation and personal responsibility determination, patient communications, claim submissions, denial review, rebilling, appeals, and accounts receivable management.
- Insurance and reimbursement specialist for one or more of following business lines: home IV, medical supplies, pharmacy, and/or home health and hospice agencies.
- Viewing patient clinical information such as labs, charts, and other clinical data provided by physician, and submitting requested prescription and diagnoses to insurance company.
Director of Research Development
InfoServTech
04.2023 - Current
- Conduct specific research and data gathering to make decisions about current major function in organization
- Negotiated beneficial partnerships with corporate sponsors, securing significant in-kind contributions and enhancing organization''s visibility.
- Guides development of service delivery mechanism; includes evaluation of service; link between board and staff on program activities.
- Developed comprehensive strategic plans to guide long-term growth and sustainability of organization''s programs.
Eligibility Senior Representative
Accredo Specialty Pharmacy
12.2019 - 06.2023
- Completing verification (Benefit verification) of eligibility and benefits for patients, doctors, health plans and pharmaceutical manufactures.
- Interact directly with healthcare provides, determining coverage for patient's treatment and therapy
- Boosted overall efficiency by developing comprehensive resources that streamlined workflows and improved internal communication processes. Improved client satisfaction by efficiently processing eligibility applications and addressing inquiries.
- Demonstrated commitment to data privacy by adhering strictly to security protocols when handling confidential patient information.
- Collaborated with cross-functional teams to address complex eligibility issues and ensure accurate determinations.
Nursing Assistant
Lifepath Inc
01.2021 - 01.2023
- Assisted in training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
- Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
- Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
- Promoted safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Checked patient vitals such as temperature and blood pressure.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Helped patients effectively manage routine feeding, bathing, grooming, and other hygiene needs.
Specialty Pharmacy Technician
Cigna
08.2017 - 12.2019
- Coordinated verification and filling of more than 80 daily prescriptions in high-volume pharmacy environment
- Improved workflow efficiency with accurate data entry of prescription information into pharmacy management system.
- Assisted in managing specialty medications by tracking and monitoring patient progress throughout treatment courses.
- Served as mentor for new technicians, offering guidance on best practices within specialty pharmacy setting; Pharmacy Subject Matter Expert (SME).
- Reduced medication errors by consistently reviewing prescriptions for accuracy and potential drug interactions.
- Supported pharmacists in conducting comprehensive medication reviews, improving patient safety and therapeutic outcomes.
- Maintained patient confidentiality by adhering to HIPAA regulations and other privacy guidelines.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Developed and implemented improvements to pharmacy organization system.
Education
Bachelor of Science - Human Biology
Logan University
Chesterfield, MO2023
Skills
- Conduct primary source research on association between drug usage and dental health in Philadelphia's Kensington neighborhood
- Study socioeconomic factors influencing change in health behavior by figuring out how social levels
Health Science Capstone-Bachelor Researcher- 2023
Logan University, Chesterfield, MO
- Feeding settings affect drug usage among individuals
- Using cross-sectional models, investigate neighborhood disparities that can affect individuals
- Gather data and report from own research with other previous studies
Licenses and Certifications
CPhT National Certified Pharmacy Technician
Skills
- Medical terminology/ Pharmaceutical terminology (10+ years).
- Medical Coding (5+ years)
- Mathematics and Problem solving(10 + years),
- Microsoft Office, Excel and Access (10+ years.)
- Data Analysis (5+ years)
- Customer Service (10+ years)
Affiliations
NAACAP
Women In STEM Program
Externship
Pottstown Family Dental
Pottstown, PA
05/2023 - 02/2024
Several occasions I shadowed Dr. Sumit Moradia, and observed various clinical procedures: endodontic treatment, extractions, dental restoration.
- Training with equipments and technology that are use in dental office.
- Discussed and observed proper patient-physician relation, and protocol.
Rare occasions I shadow Periodontist Dr. Scotts Smith observed various clinical procedures: Bone grafting, lateral sinus lift and sinus augmentation, dental implants
- Examined significance of gum health and gum disorders while analyzing biopsy samples that were returned.
Timeline
Patient Account Representative
Mayo Status
08.2023 - Current
Director of Research Development
InfoServTech
04.2023 - Current
Nursing Assistant
Lifepath Inc
01.2021 - 01.2023
Eligibility Senior Representative
Accredo Specialty Pharmacy
12.2019 - 06.2023
Specialty Pharmacy Technician
Cigna
08.2017 - 12.2019
Bachelor of Science - Human Biology
Logan University
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