Summary
Overview
Work History
Education
Skills
Timeline
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Jordan Friedricks

Stamford

Summary

Professional, highly organized and discrete Executive Assistant with 9+ years of experience supporting C-level executives and managing complex operations. Adept in calendar management, team management, HR support, and high-pressure problem solving. Known for exceptional communication, attention to detail, creativity and ability to anticipate needs before they arise. Thrives in fast-paced environments with the ability to quickly learn with rapid adaptability to new tools, processes, and environments.

Overview

9
9
years of professional experience

Work History

Director of Operations/Executive Assistant to Ownership

Ballard Durand Funeral Homes
White Plains
11.2024 - Current
  • Provided high-level executive support, including heavy calendar management, all phone/email correspondence, and acting as liaison between ownership and all employees.
  • Directed day-to-day operations of all three funeral homes, lead cross-functional teams in delivering high-quality client services while ensuring compliance with health, safety, and legal standards/regulations.
  • Developed and implemented operational policies and standard operating procedures to streamline workflows and increase overall efficiency.
  • Served as HR Manager, oversaw recruitment, training, employee relations, tracked all PTO/sick days, and conducted performance reviews.
  • Managed all client contracts, negotiated service agreements and discounts, and controlled and tracked budget expenses to optimize cost efficiency.
  • Maintained strict confidentiality in all matters related to client services, personnel, and business operations.
  • Cultivated a respectful and supportive team atmosphere through leadership, mentorship, and accountability.
  • Supported ownership in strategic planning, heavy monthly reporting, and business development initiatives.

Senior Administrative Assistant

Almstead Tree Shrub and Lawn Care
New Rochelle
06.2022 - Current
  • Handled phone calls, email correspondences, scheduling of all appointments and crew work, and arrange conference calls
  • Assembled proposals, created work orders, account for daily billing, invoice clients, follow up with client satisfaction, and ensure prompt turnarounds
  • Piloted all major commercial accounts, update budgets, manage POs, track fiscal years and remaining balances
  • Organized office meetings to discuss daily/weekly work flow and delegate overflow of office
  • Tracked all inventory of office supplies and maintain office wants and needs
  • Efficiently kept CEO, arborists, and other administrators organized and on track

Administrative Assistant/Customer Care Rep

Fund EZ
White Plains
09.2018 - 06.2022
  • Facilitated and lead client outreach on a monthly basis to optimize product satisfaction
  • Established schedule and coordinate team and client meetings
  • Managed Excel spreadsheets to keep track of client records
  • Provided administrative support by answering phone calls and directing to appropriate personnel
  • Regularly invoiced clients and manage/receive payments
  • Routinely followed up with clients to resolve outstanding issues

Administrative/Personal Assistant

Friedricks Capital
Stamford
09.2016 - 09.2018
  • Operated team and personal calendars
  • Coordinated the communication and flow between departments
  • Created and oversaw Power Points for Client presentations
  • Built system for organizing and filing confidential financial records
  • Delivered administrative support by answering phone calls
  • Coordinate and booked all aspects of travel
  • Maintained and placed orders for office supplies

Education

B.A. - Liberal Arts

University of Hartford
Hartford, CT
05.2014

A.D. - Liberal Arts

Bergen Community College
Paramus, NJ
05.2012

Skills

  • Microsoft 365 (Outlook, excel, word, teams)
  • Time management
  • Social media management
  • Professional email etiquette
  • Strong interpersonal skills
  • Powerful communication skills
  • Leadership
  • Flexibility
  • Highly organized
  • Multi-tasker
  • Detail-oriented
  • Budgeting

Timeline

Director of Operations/Executive Assistant to Ownership

Ballard Durand Funeral Homes
11.2024 - Current

Senior Administrative Assistant

Almstead Tree Shrub and Lawn Care
06.2022 - Current

Administrative Assistant/Customer Care Rep

Fund EZ
09.2018 - 06.2022

Administrative/Personal Assistant

Friedricks Capital
09.2016 - 09.2018

B.A. - Liberal Arts

University of Hartford

A.D. - Liberal Arts

Bergen Community College

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