Jordan Fries
North Las Vegas
Summary
I have a particular set of skills with handing customer service and streamlining workflow operations. I can easily connect with most associates and cooperate well.
Overview
9
9
years of professional experience
Work History
Delivery Driver, Closer
Dominos's Pizza
08.2024 - Current
- Streamlined the order-to-door process to help maintain the ADT (average delivery time) of the overall store to be between 18 and 22 minutes.
- Coordinate with my manager and other drivers on the scene on how to handle rushes, dividing the workload fairly among drivers depending on where orders are coming from in our region.
- I was also among a short selection of drivers that took care of the janitorial duties for closing. This included safely storing leftover stock, cleaning dishes, and sanitizing the space.
Overnight Front Desk Associate
Planet Fitness
03.2024 - 08.2024
- Managed front desk operations, ensuring a welcoming environment for all members.
- Assisted members with account inquiries, membership changes, and billing issues efficiently.
- Handled the janitorial tasks and nightly facility maintenance inspections to uphold cleanliness and safety standards.
Tour Guide
Zak Bagans' The Haunted Museum
07.2023 - 01.2024
- Guided groups through exhibits, sharing historical and paranormal insights to enhance visitor experience.
- Developed a diverse selection of engaging narratives for the different exhibits that resonated with a wider span of audiences, fostering a captivating tour atmosphere.
- Conducted research on the history of artifacts and exhibits to provide accurate and credible information during tours.
Project Manager
Internet Remix, Remote
09.2017 - 02.2022
- Fostered a stable and collaborative environment over a 5 year period through effective mediation and conflict de-escalation
- Assisted in payouts based on the workload of individual creators, and the income the channel received during each quarter of the year for fair compensation.
- Tracked key performance metrics for IR (Internet Remix), including audience sentiment, and content ROI, allowing for strategic planning based on that data.
Education
Bachelor of Science -
Cuesta College
San Luis Obispo, CA04-2021
Skills
- Net Promoter Score (NPS) Optimization, Data Analysis & Reporting, Performance Metrics, Inventory Management, Inventory Rotation & Control, Demand Forecasting, Audit Compliance, Facility Maintenance Reporting, Schedule Management, Route Planning & Optimization, Time Management, CRM Software, Point-of-Sale (POS) Systems, Content Management Systems (CMS), Social Media Analytics, Public Relations (PR), Strategic Planning, Financial Auditing, Guest Relations, Customer Service, Conflict Mediation, De-escalation Techniques, Team Retention, Public Speaking, Storytelling, Improvisation, Audience Engagement, Presentation Skills, Cross-Functional Coordination, Project Management, Team Leadership, Relationship Building, Proactive Communication, Reliability, Problem-Solving, Critical Thinking, Attention to Detail, Process Improvement, Adaptability, Team Collaboration, Punctuality
Timeline
Delivery Driver, Closer
Dominos's Pizza
08.2024 - Current
Overnight Front Desk Associate
Planet Fitness
03.2024 - 08.2024
Tour Guide
Zak Bagans' The Haunted Museum
07.2023 - 01.2024
Project Manager
Internet Remix, Remote
09.2017 - 02.2022
Bachelor of Science -
Cuesta College