Jordan Frost
Lakeland,FL
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Call Center Representative
Ring Savvy Answering Legal
03.2023 - Current
- Maintained a high standard of professionalism and confidentiality in managing legal matters, contributing to the smooth operation of the legal answering service
- Played a key role in documenting and relaying messages with precision to meet the unique needs of legal professionals and their clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Representative
Alorica-Ally Division (Bank)
10.2022 - 03.2023
- My responsibilities included addressing customer inquiries, navigating financial transactions, and ensuring positive customer experience
- I contributed to the team’s success by offering efficient and knowledgeable support tailored to the unique needs of banking clients.
Customer Support/Sales Associate
VIPdesk Connect
02.2021 - 10.2021
- Solved customer challenges by offering relevant products and services..
- Engaged with customers to build rapport and loyalty.
Front Desk Manager
Grand Gateway Hotel
10.2019 - 08.2021
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
- Supervised daily shift changes, ensuring smooth transitions between staff members at the front desk.
- Monitored occupancy levels, adjusting room rates as needed to maximize revenue potential.
- Enhanced guest satisfaction by managing front desk operations and providing exceptional customer service.
Education
Bachelor of Arts in Psychology -
Southern New Hampshire University
01.2023
Skills
- Psychological Knowledge Application
- Critical Thinking and Ethical Decision-Making
- Effective Communication
- Adaptability in Rapidly Changing Environments
- Resilience in Navigating Challenges
Additional Information
For additional employment inquiries or further details about my professional experience, please feel free to contact me directly. I welcome the opportunity to discuss my background, skills, and contributions in more detail. References are available upon request. Thank you.
Timeline
Call Center Representative
Ring Savvy Answering Legal
03.2023 - Current
Customer Service Representative
Alorica-Ally Division (Bank)
10.2022 - 03.2023
Customer Support/Sales Associate
VIPdesk Connect
02.2021 - 10.2021
Front Desk Manager
Grand Gateway Hotel
10.2019 - 08.2021
Bachelor of Arts in Psychology -
Southern New Hampshire University
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