Jordan Fuller
Dearborn Heights,MI
Summary
10+ years of extensive experience in providing excellent customer service at quality establishments. Possesses familiarity with POS terminals and systems, such as Portal42, Excel, Word. Expert in customer service to clients, cementing patron relationships with excellent interpersonal abilities. Proven history of carefully managing funds to reduce discrepancies. Service-oriented team member with articulate communication skills and friendly demeanor and positive outlook. Looking to leverage my knowledge and experience to obtain a position to grow in my talents and expand my abilities while being highly motivated.
Overview
9
9
years of professional experience
Work History
Historical Video Synopsis & Metadata Writer
Wall Street Productions
09.2023 - Current
- Observe short video clips noting any technical issues and describe short video clips accurately with few words using MS Excel documents in a timely manner, while taking direction and input from supervisor.
- Compose and enter historical synopses and archival metadata following formatting protocols and preform other studio and clerical office duties.
- Completed accurate and polished formatting in line with publishing standards prior to submission.
Sales Associate
Forever 21
05.2023 - 09.2023
- Maintaining cleanliness of the store while greeting and assisting customers find the clothing they're looking for and notify them of sales and promotions; giving style advice when requested
- Scanning and cashing out customers using a POS, making sure to remove any security sensors before bagging, and that appropriate sales, promotions, and discounts are applied
- Maintaining a consistent speed, during fast paced and busy time frames
Receptionist
The Flower Bowl
01.2022 - 10.2022
- Greet and check-in patients and customers using covid procedures, manage the number of patients/customers in the sales room
- Interact with customers on the phone and manage calls from clients and business representatives in person by answering inquiries about directions, hours, products and their availability through Portal42, as well as manage complaints and quickly find solutions to satisfy customers within my capabilities
- Train new team members on how to work the front desk phone and manage calls, texts, and recreational & medical check-ins, as well as demonstrate how to deescalate situations concerning extreme customer complaints
Server
Gus's World Famous Fried Chicken
09.2018 - 06.2020
- Greet and Interact with customers dining in and on the phone providing excellent customer service and conflict resolution techniques
- Operate POS terminals to input customer orders, swipe credit cards, and accurately enter cash amounts received
- Receive in-depth training for proper food handling techniques
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Sandwich maker/Cashier
Jimmy John's
03.2018 - 09.2018
- Greet customers
- Sandwich Artist
- Operate POS terminals to input customer orders, swipe credit cards, and accurately enter cash amounts received
- Take orders from over the phone providing excellent customer service and conflict resolution techniques
- Prepare Catering orders
- Prepared and served hot and cold sandwiches based on customer preferences.
Counselor
Roeper Summer Day Camp
06.2015 - 01.2017
- Lead and implemented original daily activities for 20+ children with co-counselors
- Assist the activity counselors in operating and executing the daily activities on the schedule
- Demonstrated a consistent level of productivity as well as an energetic personality
- Communicated frequently with parents of campers and answered all related questions.
Education
Bachelor of Fine Arts -
Wayne State University
Detroit, MIPre-requisites -
Wayne County Community College District
Detroit, MIHigh School Diploma -
Renaissance High School
Detroit, MI06.2015
Skills
- Bulletin Writing/Computer skills
- Research and Interviews
- CRM Software/Excel
- Customer Service
- Team contribution
- Team Building and Leadership
- Sales
Timeline
Historical Video Synopsis & Metadata Writer
Wall Street Productions
09.2023 - Current
Sales Associate
Forever 21
05.2023 - 09.2023
Receptionist
The Flower Bowl
01.2022 - 10.2022
Server
Gus's World Famous Fried Chicken
09.2018 - 06.2020
Sandwich maker/Cashier
Jimmy John's
03.2018 - 09.2018
Counselor
Roeper Summer Day Camp
06.2015 - 01.2017
Bachelor of Fine Arts -
Wayne State University
Pre-requisites -
Wayne County Community College District
High School Diploma -
Renaissance High School
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