Jordan Funk
Parker,CO
Summary
Skilled Training Specialist highly effective a conducting personal and group training sessions focused on topics such as coffee history and culture, the art of sales and instigating passion in every interaction. Enthusiastic personality with a hands-on, creative style. Ready to apply 4 years' experience to a challenging long-term position.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Facing Team Leader
Nespresso Boutique
Lone Tree, CO
01.2020 - Current
- Managed time to cover daily sales, delivery and inventory requirements, oversee cash deposits and set goals for team success.
- Identified opportunities and found solutions for continuous improvement.
- Organized and balanced multiple priorities within fast-paced environment.
- Led, built and developed team for modeling service excellence.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Trained staff on operating procedures and company services.
- Cross-trained and provided back up for customer service managers.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Consistently have highest AVB, averaging around $90-$95 basket, and usually sporting high mixity of 3.8 or more.
Shift Leader
Zöes Kitchen
Castle Rock, CO
08.2018 - 10.2019
- Definitive Front-of-House Customer representative, serving well over 200 customers/day and always with memorable interactions.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Regulated pricing, inventory count and supply during shift hours.
Waiter/Head Line Cook
Waffle House
Castle Rock, Colorado
02.2017 - 08.2018
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Dramatically increased customer foot traffic by 60%, despite there being only 1 waiter on duty.
Education
GED -
Arapahoe Community College
Littleton, CO03.2019
Skills
- Upbeat and Positive Personality
- Customer Satisfaction
- Employee Coaching and Motivation
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Employee Orientation
- Performance Improvement
- Employee Training and Supervision
- Expertise in coffee history, culture, science & storytelling
- Training Program Assessment
- Performance Monitoring and Evaluation
Accomplishments
- Participated in the Nespresso All-Stars program with Stephen Stratton.
- Created a customer-facing website in collaboration with Jeffery Klamaut and Connor O'Merra talking about the tasting notes of coffee and various original recipes.
- Hosted as a returning coffee master class teacher in various TQM calls
- Have trained several employees and created personal, in-depth training programs for each.
- Offer on-site insight and immediate correction, while never disregarding the employee's skill level.
- Am consistently one of the best salesmen in the boutique, and is eger to share that knowledge.
Certification
ServSafe Food Protection Manager (effective 07/27/2021)
ANSI/CFP/ServSafe
- Full working know-how on food and chemical safety in a restaurant environment
CPR Certification (effective 04/24/2022)
American Red Cross
- Adult/child/infant first aid. Certified in CPR and AED use.
Timeline
Customer Facing Team Leader
Nespresso Boutique
01.2020 - Current
Shift Leader
Zöes Kitchen
08.2018 - 10.2019
Waiter/Head Line Cook
Waffle House
02.2017 - 08.2018
GED -
Arapahoe Community College
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