Jordan Gafa
San Diego,CA
Summary
Customer-focused individual with a passion for delivering exceptional service. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly with little oversight. Strong work ethic and effective interpersonal skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
Work History
Hospitality Manager
Orli La Jolla
La Jolla, CA
07.2022 - 09.2024
- Developed and implemented hospitality policies to ensure guest satisfaction.
- Maintained the hotel's high standards of customer service and quality assurance.
- Coordinated with local businesses and vendors to arrange custom services for special events and requests at the hotel.
- Assisted guests with inquiries about local attractions or other information related to their stay including entertainment, dining, experiences & private travel arrangements.
- Conducted regular meetings with team to discuss operational issues and develop strategies for improvement.
- Responded to guests, including email, telephone, and in-person inquiries 24/7 with a high-response rate.
- Promoted a positive work environment by effectively communicating with staff members and resolving conflicts in a timely manner.
- Managed daily operations of the front desk, including check-in and check-out procedures, room assignments, reservations.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Resolved guest challenges and complaints by applying resourceful and actionable solutions.
Estimator & Manager
AMG Demolition
San Diego, CA
08.2018 - 07.2022
- Examine plans, specifications, proposals and other documents in order to generate precise estimates for time, cost, materials and labor.
- Maintained confidentiality of client and prospective client information, protecting individual interests and business partnerships.
- Managed inventory levels to optimize demand fulfillment while minimizing waste.
Associate Producer
Fox Sports
Los Angeles, CA
08.2016 - 08.2018
- Effectively worked with diverse team members such as directors, writers, actors, and other creative personnel to enhance productivity.
- Coordinated travel logistics for both cast and crew during shooting at various locations.
- Directed the execution of post-production tasks, such as editing, sound mixing, and color correction on FOX NFL Sunday show.
- 2018 Emmy Award Winner for 2018 FIFA World Cup Russia Coverage
Education
Bachelor of Arts - Exercise Sport Science Sport Administration
University of North Carolina - Chapel Hill
North Carolina12-2012
Skills
- Hospitality and Service Knowledge
- Concierge & Guest Services
- Luxury Client Service Excellence
- Strong Interpersonal Communication
- Workflow Coordination
- Hotel Operations
- Strong Team Collaborator
- Energetic & Engaging
- Detail-Oriented Organization
Personal Guest Reviews
- "But what really set the Orli over the top was Jordan and the Orli staff. Jordan went -and I can’t stress this enough- above and beyond on our wedding weekend to ensure everything went smoothly and stress free. He was responsive, available, innovative and professional. His energy was infectious and set the tone for a perfect day."
- "Jordan and team were incredibly attentive before, during and after our stay. It was everyone’s first time in La Jolla (and our first time away from home for Christmas). The Orli team ensured we had special holiday decorations in each room to make it feel cozy, they sent us hand written notes and cupcakes from local vendors, and made reservations for us at the best restaurants in town to ensure we had every base covered. A former hospitality professional here, and they exceeded expectations. I didn’t want to leave."
- "The cold brew coffee bar is a real plus. I also have to give a shout out to the excellent concierge, Jordan, who went all out to make my stay comfortable and enjoyable. Thank you!"
- "Jordan and his team went above and beyond making sure that we were well taken care of throughout our entire time there, truly a wonderful experience. I normally don't write reviews but this place deserved one. I cannot wait to visit there again soon. Thank you Orli La Jolla!!"
- "Jordan and Hailey provided excellent customer service (I think Jordan should get a raise, as he is always available. I'm not sure he ever goes home. Lol)."
- "Jordan was an excellent concierge and gave us some excellent dining options and even lined us up on surfing and kayak rentals."
- "A home away from home! Jordan as concierge was amazingly helpful. We will return as soon as we have a chance."
Timeline
Hospitality Manager
Orli La Jolla
07.2022 - 09.2024
Estimator & Manager
AMG Demolition
08.2018 - 07.2022
Associate Producer
Fox Sports
08.2016 - 08.2018
Bachelor of Arts - Exercise Sport Science Sport Administration
University of North Carolina - Chapel Hill
Similar Profiles
Afton KittAfton Kitt
Bartender at Sheraton La Jolla/Humphrys La jolla Grill/Shooters Bar and GrillBartender at Sheraton La Jolla/Humphrys La jolla Grill/Shooters Bar and Grill
Julia TimisJulia Timis
Senior Research Technician at La Jolla Institute for ImmunologySenior Research Technician at La Jolla Institute for Immunology
Alessandra PonceAlessandra Ponce
Certified Nursing Assistant at La Jolla Nursing & Rehab /Harvard PartnersCertified Nursing Assistant at La Jolla Nursing & Rehab /Harvard Partners
Siros (Ali) ArdestaniSiros (Ali) Ardestani
Performance Intern at The Fit Lab SDPerformance Intern at The Fit Lab SD
Ezzatullah RahmatEzzatullah Rahmat
Project Controls Engineer at FEC Future Contractors & EngineersProject Controls Engineer at FEC Future Contractors & Engineers