Jordan Galindo
Carlsbad,NM
Summary
Accomplished Bank Teller at Carlsbad National Bank, adept in money handling and customer relationship development. Excelled in managing high-volume transactions and enhancing customer satisfaction at Walmart through efficient order fulfillment. Proven track record in cash management and fostering client trust, with a knack for sales and cross-selling. Demonstrated professionalism and courtesy across roles, significantly improving service speed and accuracy.
Overview
5
5
years of professional experience
Work History
Bank Teller
Carlsbad National Bank
09.2020 - 12.2020
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Online Grocery Pickup
Walmart
10.2015 - 11.2019
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Helped customers locate products and checked store system for merchandise at other sites.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Sandwich Artist
SUBWAY®Restaurants
09.2015 - 10.2015
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Prepared and presented food in compliance with health and safety guidelines.
- Restocked and rotated stock in display case to mitigate stock loss.
Education
Basics
Carlsbad High School
Carlsbad, NM05.2017
Skills
- Professionalism and Courtesy
- Money Handling
- Deposit and withdrawal management
- Cash counting
- Customer relationship development
- Transaction Processing
- Sales and Cross-Selling
Timeline
Bank Teller
Carlsbad National Bank
09.2020 - 12.2020
Online Grocery Pickup
Walmart
10.2015 - 11.2019
Sandwich Artist
SUBWAY®Restaurants
09.2015 - 10.2015
Basics
Carlsbad High School