Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jordan Gantner

Newton,NJ

Summary

Motivated and enthusiastic professional with over a decade of experience in Client Services. Compassionate altruist who thrives in team settings and can also lead independently. Passionate about helping others and making a positive impact daily. Excels in environments that support ongoing learning and offer growth opportunities.

Overview

13
13
years of professional experience

Work History

Administrative Coordinator

Brave Wings Therapy
02.2024 - Current
  • Established a welcoming atmosphere through friendly interactions, building strong relationships with patients and families for optimized care satisfaction.
  • Responded to patient inquiries via phone and email, providing accurate information and resources in a timely manner.
  • Mentored new clinical staff members for proper onboarding and orientation processes.
  • Supported clinical staff by coordinating schedules, handling appointment confirmations, and updating patient records as needed.
  • Assembled charts for new patients, confirming inclusion of requested medical history and diagnostic information.
  • Utilized electronic health records software proficiently, enabling quick access to vital patient information when required.
  • Facilitated communication between patients, healthcare providers, and insurance companies to ensure accurate billing and reimbursement.
  • Managed financial transactions including copay collection, invoicing, payment processing, thus ensuring timely receipt of funds.
  • Contributed to a positive work environment by fostering collaboration among team members and maintaining open lines of communication.
  • Collaborated closely with department heads for strategic planning purposes and implemented new administrative procedures, leading to a significant improvement in overall office organization and functionality.
  • Participated in regular team meetings discussing process improvements, leading to more effective workflows within the clinic setting.

Client Engagement Specialist

Luxury Method - CoWorx Staffing Services LLC
08.2019 - 02.2024
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to concerns.
  • Facilitated engaging and informative onboarding sessions for field talent, fostering positive first impression of company culture.
  • Leveraged technology platforms to streamline administrative tasks associated with the onboarding process, enhancing overall efficiency for the client and field talent.
  • Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner. Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Maintain knowledge of labor laws, state mandates, and compliance requirements to ensure that our clients and field talent adhere to the policies and standards.
  • Managed multiple Luxury accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Developed and nurtured client relationships through coaching, mentorship, and discussing individual business objectives; resulting in long-term loyalty and expanded client base.
  • Prepared weekly reports and invoices for the client.

Direct Support Professional

Youth Consultation Service
06.2021 - 07.2022
  • Provided support to individuals with disabilities by assisting with activities of daily living as outlined in the clients Individual Support Plan.
  • Maintained accurate and detailed records of client interactions, progress, challenges, and any changes in the clients behavior or needs.
  • Implemented individualized strategies by applying the principles of behavior analysis, focusing on skill acquisition, as well as crisis intervention and de-escalation techniques to ensure the safety and wellbeing of the client and others in high-stress situations.
  • Worked closely with the behavior team and assisted in developing and implementing behavior support plans for individuals to address challenging behaviors and promote positive behavior change.
  • Coordinated and facilitated recreational and community integration activities to enhance clients social and emotional well-being.
  • Administered and documented prescribed medication as recorded in the medication administration binder.
  • Ongoing training and professional development opportunities to enhance knowledge and skills in working with individuals with intellectual developmental disabilities.

Account Coordinator

Elf Cosmetics
11.2018 - 08.2019
    • Collaborated with cross-functional teams, including marketing and product development, to ensure the successful execution of product launches, promotional strategies, and campaigns to increase brand awareness and drive sales.
    • Oversaw store management and teams to ensure each member was on track to meeting their individual targets and contributing to the overall success of the store.
    • Provided regular updates to account teams on market trends, competitor activities, and consumer insights to inform strategic decision-making and drive sales growth.
    • Conducted regular performance evaluations for store management to assess their progress, provide feedback, and identify potential opportunities for improvement.
    • Trained and mentored new managers to ensure their success and ability to meet sales targets.

Freelance Makeup Artist

CHANEL/YSL/Becca Cosmetics
06.2017 - 11.2018
  • Maintained thorough knowledge of beauty trends, products, and techniques by attending seasonal training seminars hosted by brand education executives.
  • Utilized product knowledge, artistry expertise, and upheld company standards while being service oriented, expressing genuine concern for individual client needs.
  • Performed makeup services for weddings, photoshoots, proms, and other special occasions.
  • Commitment to building business by achieving sales targets, using all levels such as product, services, and data capture to recruit and retain clients.
  • Increased revenue by developing and maintaining strong rapport with staff and clients.
  • Helped organize and execute successful launches and store events.
  • Assisted in maintaining visuals, stock, and standards for service areas.

Retail Selling Specialist

Bluemercury
05.2014 - 06.2017
  • Provided a welcoming and inclusive atmosphere for all clients, ensuring they felt valued and understood. Built and maintained strong, personalized relationships.
  • Continued to grow and possess extensive knowledge of beauty products and trends across various categories including skincare, makeup, haircare, and fragrances.
  • Offered tailored product recommendations based on individual client needs, preferences, and skin types. Conducted product demonstrations to enhance client experience.
  • Drove sales through effective communication of product benefits and promotions, while encouraging repeat business by informing clients about loyalty programs/upcoming events.
  • Participate in and occasionally lead in-store beauty workshops, sharing expertise and tips with clients in a group setting.
  • Assisted in stock management, ensuring product availability, and maintaining an organized and visually appealing store environment.

Beauty Ambassador

BareMinerals
09.2012 - 05.2014
  • Educated clients with extensive product knowledge while demonstrating exceptional customer service.
  • Contributed to the success of the business by achieving retail sales targets through seated services, and KPIS including appointments and service goals.
  • Attract and retain clients through engaging with new customers and delivering the unique brand experience.
  • Assisted in the flow of merchandise from stock areas to the selling floor in a timely and organized manner.

Education

High School Diploma -

Manville High School
Manville, NJ
06.2011

Skills

  • Attention to detail
  • Building rapport
  • Computer proficiency
  • Conflict resolution
  • Critical thinking
  • Customer education
  • Customer service
  • Data entry
  • Documentation
  • Relationship building
  • Team collaboration
  • Time management

Timeline

Administrative Coordinator

Brave Wings Therapy
02.2024 - Current

Direct Support Professional

Youth Consultation Service
06.2021 - 07.2022

Client Engagement Specialist

Luxury Method - CoWorx Staffing Services LLC
08.2019 - 02.2024

Account Coordinator

Elf Cosmetics
11.2018 - 08.2019

Freelance Makeup Artist

CHANEL/YSL/Becca Cosmetics
06.2017 - 11.2018

Retail Selling Specialist

Bluemercury
05.2014 - 06.2017

Beauty Ambassador

BareMinerals
09.2012 - 05.2014

High School Diploma -

Manville High School

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