Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Integrity!
References
Timeline
Generic

Jordan Garrett

San Antonio,TX

Summary

Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth. Organized Operator provides strong organizational and analytical skills. Specialized expertise in data management, analysis and communication. Thorough understanding of government mandates that dictate workplace safety enforcement. Hardworking Operator skilled in quality control and machine and equipment troubleshooting paired with outstanding time management and multitasking abilities. Quick learner offering 2 years of experience operating machines of various magnitudes. Focused on reducing costs and increasing productivity. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Service-oriented delivery professional with demonstrated record of road safety and clean driving history. Familiar with logging daily activities, coordinating customer paperwork and collecting payment. Plans and manages efficient routes to maximize deliveries and customer satisfaction. Safety-conscious driver experienced with light trucks and vans. Works quickly to meet daily targets with expert loading, unloading and transportation. Adapts quickly to changing situations to overcome problems and maintain performance. Seasoned Water Treatment Plant Operator offering 1 years of related experience. Skilled at operating front-end loaders and other equipment, restocking supplies and managing chemical and flow levels throughout the facility.

Overview

14
14
years of professional experience
1
1
Certification

Work History

E02 Specialist

JPMorgan Chase
San Antonio, TX
10.2023 - 10.2024
  • Verified customer information including address, phone number and payment details before processing orders.
  • Utilized multiple computer applications simultaneously to process orders quickly and accurately.
  • Provided timely, courteous, and knowledgeable responses to information requests.
  • Provided feedback on ways to improve existing processes or procedures within the call center environment.
  • Resolved customer complaints in a timely manner while adhering to company policies and procedures.
  • Maintained up-to-date knowledge of all products, services, pricing plans and promotions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered incoming calls and responded to customer inquiries; provided accurate information regarding products and services.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Delivery Driver

5061 Logistics
Von Ormy, TX
11.2023 - 01.2024
  • Delivered packages to customers in a timely and efficient manner.
  • Inspected vehicle before and after every trip to assess performance and maintenance requirements.
  • Participated in training sessions regarding safe driving practices and defensive driving techniques.
  • Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
  • Saved fuel by leveraging GPS to identify faster routes.
  • Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
  • Checked vehicle after shift for damage.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
  • Maintained accurate logs of vehicle inspections and repair status.

Security Officer

Allied Universal Security Services
San Antonio, TX
04.2023 - 10.2023
  • Enforced access control measures in accordance with established procedures.
  • Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
  • Verified photo IDs and tickets to allow guests passage.
  • Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
  • Monitored premises and recorded activity in daily officer reports.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Adhered to daily patrol schedules to support consistent security presence throughout property.
  • Assisted with crowd control during large events held at the facility.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Warned violators of rule infractions and escorted unauthorized persons off premises.
  • Confirmed visitor identification prior to granting entry into the building.

Water Technician

City of Fair Oaks Ranch
Boerne, TX
07.2021 - 04.2022
  • Operated specialized equipment such as flowmeters and sampling devices during routine maintenance operations.
  • Provided technical support for troubleshooting problems associated with operating a water treatment plant.
  • Responded to plant emergencies and equipment breakdowns by contacting appropriate supervisors and adhering to protocols.
  • Operated and maintained overhead cranes and lift stations.
  • Calibrated flow meters and cleaned bar screens.
  • Adhered to strict environmental policies concerning waste disposal from the facility.
  • Collected and tested water and sewage samples using test equipment and color analysis standards.
  • Refilled and replaced chemical containers to prevent shortages and delays.
  • Performed preventative maintenance on water treatment systems including pumps, filters, softeners, and chlorinators.
  • Monitored chemical feed pumps to verify proper chemical dosage in treated water.
  • Maintained, repaired and lubricated equipment.
  • Managed water recovery and control services by detecting leaks, tracing problems and testing flow.
  • Followed EPA and OSHA regulations to maintain safety of water and personnel.
  • Collected samples from various locations throughout the distribution system for laboratory analysis.
  • Collected and sent water samples to health labs for review.
  • Participated in public education programs aimed at promoting safe drinking water practices within communities.
  • Performed housekeeping duties to keep facilities clean and neat.
  • Used SCADA system to maintain appropriate levels.
  • Responded promptly to emergency situations involving water supply contamination or disruption of service.

Pest Control Technician

White Knight Pest Control
San Antonio, TX
02.2021 - 07.2021
  • Communicated with customers regarding any safety concerns they may have prior to performing any treatments.
  • Identified pest issues, placed traps and bait and removed dead pests after extermination.
  • Performed inspections of customer premises to assess pest infestations and determine appropriate treatments.
  • Applied pesticides and other control strategies to manage pests.
  • Set mechanical traps, baits, and glue boards to remove pests from interior areas.
  • Suggested natural pesticides to eliminate pantry moths, fruit flies and stink bugs.
  • Explained and reviewed service agreements with customers to cultivate understanding and customer satisfaction.
  • Mixed chemicals according to label directions in order to create effective solutions for treating pests.
  • Adhered to safety procedures when applying pesticides to reduce exposure to people and animals.
  • Monitored customer complaints regarding pest activity in order to identify problem areas requiring additional treatment.
  • Determined which method of elimination would be the most effective depending upon the type of pest and degree of infestation.
  • Met with customers at residences and places of business to check on pest and rodent situations.
  • Followed all company protocols when applying pesticides on the inside and outside of structures.
  • Educated clients on pests and methods of removal.
  • Fostered customer safety by cleaning and removing pesticides after application.
  • Identified potential entry points for pests and sealed them off with caulking or other materials.
  • Conducted interior and exterior applications of insecticides, herbicides, rodenticides, growth regulators and other products using hand or power sprayers, dusters and foggers.
  • Ensured compliance with all applicable federal, state and local regulations governing the use of pesticides.
  • Inspected facilities to determine infestation source and appropriate treatment.
  • Cleaned up contaminated areas by removing dead insects, droppings and nesting materials from the treated area.
  • Utilized appropriate protective gear and equipment during application.
  • Mixed chemicals based on property and climate conditions to deliver optimal elimination and prevention efficiency.
  • Maintained knowledge and adhered to state rules and regulations.
  • Educated customers on proper sanitation practices to help prevent future infestations of pests.

MHFA Coordinator/Outreach Worker

Spindletop MHMR
Beaumont, TX
08.2019 - 09.2020
  • Developed strategies to improve operational procedures and reduce costs.
  • Developed policies and procedures related to departmental operations ensuring compliance with applicable laws and regulations.
  • Analyzed data to identify trends in customer behavior and preferences.
  • Guided employees in handling difficult or complex problems.
  • Managed day-to-day operations of the department including scheduling tasks and assigning duties.
  • Facilitated communication between different departments in order to resolve issues quickly.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Coordinated with other departments to ensure projects were completed on time and within budget.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Assisted with the preparation of presentations for senior management meetings.
  • Conducted regular training sessions for staff members on new software programs or processes.

Contract Carrier

Beaumont Enterprise
Beaumont, TX
09.2018 - 09.2020
  • Organized routes efficiently to maximize time management.
  • Leveraged various transportation modes to deliver newspapers to private residences, businesses and newsstands.
  • Kept and updated detailed vendor records to maximize printing and delivery.
  • Demonstrated flexibility with work hours based on customer needs or changes in production schedules.
  • Exercised time management skills to deliver newspapers within pre-established timeframe.
  • Forged and cultivated strong relationships with customers within fast-paced and constantly moving environment.
  • Delivered newspapers to customers on a daily basis.
  • Listened to and resolved customer's complaints regarding products or services.
  • Followed safety rules to keep clean driving record with no accidents or incidents.
  • Supplied wide range of customers with key products in alignment with specified amounts and schedules.
  • Provided customer service by responding to inquiries about newspaper subscriptions or delivery issues.
  • Continuously surpassed sales goals, optimizing profitability, and performance of assigned territory.
  • Assisted in sorting and bundling of newspapers for delivery.
  • Ascertained which routes would provide fastest access to customer sites, allotting for various factors such as weather and road conditions.
  • Organized merchandise and sales promotion displays to attract customers.
  • Sorted or inserted newspaper sections to organize content prior to delivery.

Laborer

The Mundy Company
Nederland, TX
04.2017 - 07.2017
  • Lifted objects weighing up to 50 pounds without assistance when necessary.
  • Stacked and arranged products on pallets according to size and weight requirements.
  • Controlled traffic passing near, in or around work zones.
  • Gained independent working skills and guided and mentored less experienced team members.
  • Transported heavy items from one location to another using hand trucks or carts.
  • Cleaned or prepared construction sites to eliminate hazards.
  • Collaborated with team members to complete assigned tasks and meet tight deadlines.
  • Worked with team members to ensure efficient workflow throughout the day.
  • Demonstrated best safety practices working at heights and lifting various objects.
  • Performed physical activities requiring heavy lifting, walking and standing for long periods of time.

Extrusion Operator

Formosa Plastics
Point, TX
06.2014 - 04.2016
  • Assisted with the loading and unloading of raw materials into hoppers for processing.
  • Calibrated gauges and meters to ensure accuracy of readings.
  • Provided technical support to other operators when required.
  • Kept watchful eye on mechanical settings and output and made proactive adjustments to maintain optimal levels.
  • Maintained compliance with safe handling procedures for liquid polymers to prevent accidents and spillage.
  • Monitored production output for quality assurance purposes.
  • Used standard operating procedures to deliver chemicals and plastics of desired consistency.
  • Achieved and maintained positive attitude during normal and complex challenges.
  • Adhered to established formulas when weighing materials and preparing compounds.
  • Troubleshot any malfunctions or breakdowns in the extrusion process and made necessary repairs or adjustments.
  • Met changing production needs by replacing screens, dies, and inserts according to manufacturing specifications.
  • Adjusted machine settings to control speed, temperature, pressure and other variables as needed.
  • Conducted daily inspections of machinery before use to identify potential issues or hazards.
  • Recorded data related to production processes in a logbook for future reference.
  • Updated product line equipment to meet production needs, resolve problems and maximize quality.
  • Inspected machines for quality verification and corrected issues.
  • Mixed pelletized thermoplastic materials and coloring pigments.
  • Maintained cleanliness of work area, including machine parts, tools and equipment.
  • Followed written instructions from supervisors regarding product specifications and production requirements.

Banquet Captain

Holiday Inn
Beaumont, TX
05.2010 - 01.2015
  • Inspected banquet areas before each event to ensure they met standards of cleanliness.
  • Coordinated with food and beverage team on menu selections and serving times.
  • Organized banquet staff to ensure efficient service of guests.
  • Ensured compliance with alcohol policies by monitoring consumption at events.
  • Monitored guest satisfaction levels throughout event duration.
  • Responded quickly to any unexpected changes or issues that arose during an event.
  • Upheld exceptional food, beverage and service standards to surpass customer expectations.
  • Conducted pre-shift meetings with staff to review daily events, tasks, and expectations.
  • Used clear communication to relay food and drink orders to kitchen staff.
  • Cleaned and sterilized dinnerware, equipment and facilities to maintain hygienic environment.
  • Shared thorough knowledge of menu items and cooking methods with customers.
  • Reviewed banquet event orders to determine room layouts and schedule staff.
  • Coordinated with employees to arrange tables, chairs and other equipment needed for functions.
  • Mentored and coached team of banquet setters and other event personnel.
  • Trained new employees on proper sanitation practices, customer service etiquette.

Education

Bachelor - General Studies

Lamar University
Beaumont, TX
01-2013

Skills

  • Emergency Response
  • Customer Relations
  • Root Cause Analysis
  • Quality Assurance
  • Supply Management
  • Maintenance and Repair
  • Program Evaluation
  • Improvement Plan Knowledge

Affiliations

  • Family oriented
  • Avid Dog breeder
  • Proactive reader
  • Sports enthusiast
  • Car enthusiast
  • DIY home and plant projects

Accomplishments

  • Exceeded expected metrics last month of working for JPMorgan Chase.
  • Multiple services rescues with White Knight Pest Control. Customer feedback was a key component in more stable opportunities after this experience.
  • No criminal background is an accomplishment I take MOST pride in. Doesn't matter how long it takes for honest wages, I've been consistent when striving to make honest wages and not compromising my freedom &/or record.

Certification

All heavy machinery experience I was never officially certified to operate. I had to learn most on the fly with no official certifications due to being short handed. Most experience didn't come with proper certification to show for. I've operated: forklifts, backhoes, trailers, jackhammers, palletjacks, and more without having a single workplace incident.

Integrity!

I've helped less fortunate people with no reward or community services hours logged. I've given the clothes off my back to help others clean up their image to land employment opportunities. I didn't do these things because I felt the need to get something in return or needed recognition. It wasn't until now as I type this piece about myself that I see the benefit of an official record for community service. 

References

References available upon request.

Timeline

Delivery Driver

5061 Logistics
11.2023 - 01.2024

E02 Specialist

JPMorgan Chase
10.2023 - 10.2024

Security Officer

Allied Universal Security Services
04.2023 - 10.2023

Water Technician

City of Fair Oaks Ranch
07.2021 - 04.2022

Pest Control Technician

White Knight Pest Control
02.2021 - 07.2021

MHFA Coordinator/Outreach Worker

Spindletop MHMR
08.2019 - 09.2020

Contract Carrier

Beaumont Enterprise
09.2018 - 09.2020

Laborer

The Mundy Company
04.2017 - 07.2017

Extrusion Operator

Formosa Plastics
06.2014 - 04.2016

Banquet Captain

Holiday Inn
05.2010 - 01.2015

Bachelor - General Studies

Lamar University
Jordan Garrett