Jordan Garrido
Toronto,ON
Overview
4
4
years of professional experience
Work History
Customer Service Representative
St. Michael's Hospital
10.2022 - Current
- Enter and submit data relating to facilities maintenance, housekeeping and patient transport requests
- Manage high call volumes in a fast-paced environment, prioritizing tasks effectively to provide timely support to hospital staff
- Facilitate conflict resolution in high-stress situations, while maintaining professionalism and ensuring positive outcomes
- Use of Microsoft Office: Excel, Word, Outlook
- Demonstrate exceptional multitasking by managing simultaneous responsibilities without compromising quality or timeliness
- Deliver comprehensive training to new team members, ensuring they understood company protocols for successful integration into the team
Personal Shopper
Loblaws Company
08.2020 - 10.2022
- Delivered exceptional customer service by managing custom order requests via email, phone and in-person, fostering a positive shopping experience
- Achieved high customer satisfaction by accurately fulfilling orders and completing tasks ahead of deadlines
- Addressed and resolved customer concerns promptly, ensuring satisfaction and preserving a positive reputation as a Personal Shopper
- Optimized order fulfillment by memorizing store layouts and utilizing the most efficient routes
Education
Health Information Management
George Brown College
Toronto04-2026
Academic Upgrading (Adult Basic Education)
George Brown College
Toronto01-2024
High School Diploma -
St. Joseph College School
Toronto, ON06-2022
Skills
- Outstanding customer service
- Use of digital software and data entry
- Adaptability in dynamic work environments
- Call center operations
- Administrative support
- Critical thinking and decision making
Timeline
Customer Service Representative
St. Michael's Hospital
10.2022 - Current
Personal Shopper
Loblaws Company
08.2020 - 10.2022
Health Information Management
George Brown College
Academic Upgrading (Adult Basic Education)
George Brown College
High School Diploma -
St. Joseph College School