Jordan Garrido
Toronto,ON
Overview
4
4
years of professional experience
Work History
Customer Service Representative
St. Michael's Hospital
10.2022 - Current
- Enter and submit data relating to facilities maintenance, housekeeping and patient transport requests
- Manage high call volumes in a fast-paced environment, prioritizing tasks effectively to provide timely support to hospital staff
- Facilitate conflict resolution in high-stress situations, while maintaining professionalism and ensuring positive outcomes
- Use of Microsoft Office: Excel, Word, Outlook
- Demonstrate exceptional multitasking by managing simultaneous responsibilities without compromising quality or timeliness
- Deliver comprehensive training to new team members, ensuring they understood company protocols for successful integration into the team
Personal Shopper
Loblaws Company
08.2020 - 10.2022
- Delivered exceptional customer service by managing custom order requests via email, phone and in-person, fostering a positive shopping experience
- Achieved high customer satisfaction by accurately fulfilling orders and completing tasks ahead of deadlines
- Addressed and resolved customer concerns promptly, ensuring satisfaction and preserving a positive reputation as a Personal Shopper
- Optimized order fulfillment by memorizing store layouts and utilizing the most efficient routes
Education
Health Information Management
George Brown College
Toronto04-2026
Academic Upgrading (Adult Basic Education)
George Brown College
Toronto01-2024
High School Diploma -
St. Joseph College School
Toronto, ON06-2022
Skills
- Outstanding customer service
- Use of digital software and data entry
- Adaptability in dynamic work environments
- Call center operations
- Administrative support
- Critical thinking and decision making
Timeline
Customer Service Representative
St. Michael's Hospital
10.2022 - Current
Personal Shopper
Loblaws Company
08.2020 - 10.2022
Health Information Management
George Brown College
Academic Upgrading (Adult Basic Education)
George Brown College
High School Diploma -
St. Joseph College School
Similar Profiles
Prisca ErnogenePrisca Ernogene
IRT NURSE at St. Michael's HospitalIRT NURSE at St. Michael's Hospital
AHMED AWNY MUSTAFA JOUDAAHMED AWNY MUSTAFA JOUDA
Clinical Echocardiography Fellow at St. Michael's HospitalClinical Echocardiography Fellow at St. Michael's Hospital
Ash BrijmohanAsh Brijmohan
Research Coordinator II at St. Michael's HospitalResearch Coordinator II at St. Michael's Hospital
Jean MartinJean Martin
Casual Care and Transition Facilitator at St. Michael's HospitalCasual Care and Transition Facilitator at St. Michael's Hospital
Tamara MustafaTamara Mustafa
Care Coordinator (Care Access Representative) at CBI Home HealthCare Coordinator (Care Access Representative) at CBI Home Health