Jordon Garza
Lubbock,TX
Summary
Dynamic and engaging professional with a strong background in customer service and sales at Brass Tap. Proven ability to enhance client satisfaction and drive revenue through effective relationship building and upselling techniques. Highly reliable team player with expertise in responsible alcohol service and a commitment to cleanliness and hygiene.
Bringing warm, friendly demeanor and excellent communication skills. Possesses knowledge of mixology and customer service, with hands-on experience in crafting beverages and managing bar inventory. Committed to creating welcoming atmosphere and ensuring memorable experience for guests.
Overview
3
3
years of professional experience
Work History
Bartender
Brass Tap
Lubbock, TX
08.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Key Holder Supervisor
Brass Tap
Lubbock, TX
08.2024 - Current
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Apprentice Jeweler
Jareds
Lubbock, TX
09.2023 - 08.2024
- Ensured quality control standards were met consistently through thorough inspections before each piece was released back to customers.
- Conducted regular maintenance checks on equipment to ensure optimal performance and longevity of tools.
- Repaired damaged or broken jewelry items by employing precise soldering and polishing methods.
- Contributed to store''s success by providing exceptional customer service during sales transactions and inquiries.
- Supported team members by sharing technical knowledge, fostering a collaborative work environment that bolstered productivity levels.
- Collaborated with master jewelers to learn advanced jewelry-making techniques, improving overall craftsmanship skills.
Sales Representative
Zales
Lubbock, TX
12.2022 - 09.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Education
3D Studio Arts
Texas Tech University
Lubbock, TX05.2022
Skills
- Team player attitude
- Highly reliable
- Customer service
- Strong multitasking
- Outgoing personality
- Engaging personality
- Cleanliness and hygiene
- Responsible alcohol service
- Alcohol awareness
Timeline
Bartender
Brass Tap
08.2024 - Current
Key Holder Supervisor
Brass Tap
08.2024 - Current
Apprentice Jeweler
Jareds
09.2023 - 08.2024
Sales Representative
Zales
12.2022 - 09.2023
3D Studio Arts
Texas Tech University