Jordan Gentry
Baytown
Summary
Experienced hospitality professional with over 10 years in the restaurant industry, progressing from Server to Bartender to Bar Manager/Service Manager through grit and hustle, strong customer service, and leadership. Skilled in team management, staff training, conflict resolution, and delivering high level guest experiences in fast-paced environments. Proven ability to increase sales, improve efficiency, and maintain high service standards.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bar Manager/Service Manager
Walk-Ons Sports Bistreaux
Baytown
10.2023 - Current
- Oversee daily bar operations for high-volume restaurant doing 30%+ in BWL sales weekly
- Increased bar sales by implementing upselling initiatives and competitive price matching strategies
- Trained and managed 20+ bartenders to enhance service quality and operational efficiency
- Created team schedules and adjusted based on sales trends to optimize staffing levels
- Handle BWL inventory, vendor relationships, weekly inventory as well as hotcounts.
- Develop promotional specials and seasonal cocktails
- Ensure company policies, health regulations, and compliance with state liquor laws
- Improved staff retention through proficient training and support
- Reduced BWL waste by 30-40%
- Consistent 100% on quarterly health audits (Ecosure)
Bartender
Pipeline Grill
La Porte
05.2015 - 09.2023
- Knowledge and execution of an expansive list of signature cocktails
- Maintained high level of customer service while managing large volume of drink creation, fostering positive guest experiences.
- Completed drinks promptly for bar guests and well drinks throughout restaurant, enhancing guest satisfaction.
- Build strong guest connections that result in consistent regulars
- Trained all new incoming bartenders
- Developed and implemented weekly cleaning protocol, ensuring bar cleanliness and compliance with health standards.
- Helped create and maintain a weekly cleaning protocol to ensure bar cleanliness
- Managed BWL orders for bar operations.
- Received recognition for exceptional work ethic.
Server
Texas Roadhouse
Baytown
03.2014 - 04.2015
- Consistent Top 5 competitor in Server rankings
- Achieved high levels of guest satisfaction and maintained positive PPA.
- Upsell menu items to enhance restaurant sales and guest satisfaction
- Utilized comprehensive menu knowledge to guide guests toward memorable dining experiences.
- Delivered Roadhouse "story" to enhance guest engagement and interaction.
- Staged dining section quickly and maintained cleanliness throughout service.
- Active teammate on in house side work and food/drink running to guests
- Often made Closer/Checker for Server shifts
- Weighed kegs as part of weekly inventory management to track stock levels.
Education
High School Diploma - Instrumentation Certificate
Lee College
Baytown, TxSkills
- Customer Service Professional
- Up-selling and Sales Growth
- Sales growth
- Cash reconciliation
- Staff leadership
- Health and Safety Compliance
- Inventory Management
- Scheduling and Labor Management
- Vendor Relations
- Restaurant and Bar Operations
- AvT and P&L Management
- Marketing/Event Coordination
- Staff Training and Leadership
Certification
- ServSafe Manager Certification
- Texas Food Handlers Certification
- TABC Certified
Availability
Available Days/Nights
Experience With Pos Systems
- Toast
- Aloha
Timeline
Bar Manager/Service Manager
Walk-Ons Sports Bistreaux
10.2023 - Current
Bartender
Pipeline Grill
05.2015 - 09.2023
Server
Texas Roadhouse
03.2014 - 04.2015
High School Diploma - Instrumentation Certificate
Lee College