Summary
Overview
Work History
Education
Skills
Timeline
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Jordan Gibson

Marshallville,OH

Summary

Sharp individual with more than two years working as a VMI, Senior Analyst for The JM Smucker CO. Determined and experienced in various areas, including logistics and transportation, and ready to help grow a new employer's success.

Overview

6
6
years of professional experience

Work History

Senior Analyst, VMI-Customer Logistics

J.M. Smucker Co
09.2022 - Current
  • Responsible for purchasing over 1,2000 items based on forecasting and ordering needs for Kroger.
  • Collaborates cross functionally to monitor the performance of freight carriers and warehousing service providers to meet/exceed customer and Smucker service goals
  • Identified and resolved problems through root cause analysis and research on late loads.
  • Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
  • Delivered accurate financial forecasts by conducting thorough data analysis and research on market trends.
  • Improved company efficiency with the development of key performance indicators and tracking metrics.
  • Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
  • Provided expert advice for senior management, contributing to informed decision-making and strategic planning.
  • Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
  • Increased overall profitability by identifying inefficiencies within existing systems and implementing necessary changes.
  • Played a pivotal role in the successful completion of high-stakes projects by providing crucial analytical support and insights.
  • Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Logistics Senior Representative, Order Fulfillment Specialist

J.M. Smucker Co
08.2021 - 09.2022
  • Analyzes and enters customer 40 EDI orders of finished goods for Kroger daily to ensure accurate pricing, ordering constraints, and sourcing locations to maximize supply chain efficiencies for both the customer and Smucker
  • Manages individual daily responsibilities and special projects to support current business activities and needs
  • Utilizes analytical data to monitor performance metrics such as OTD, fill rate, in stocks, and service level; identify key drivers/root causes when not meeting goals and work cross functionally to drive resolution
  • Reviews customer orders and collaborates with internal supply chain teams and CSCI to resolve inventory availability issues to maximize customer case fill rates
  • Identifies cost savings and avoidance opportunities while assisting in implementing to drive improvement
  • Serves as the single point of contact for all inquiries related to order management activities while maintaining a cost/service mindset and ensuring effective communication
  • Collaborates cross functionally to monitor the performance of freight carriers and warehousing service providers to meet/exceed customer and Smucker service goals
  • Maintains customer supply chain scorecard information to monitor KPIs and ORAD in addition to providing the root cause and corrective action when goals are not met
  • Meets with Kroger weekly to discuss loads and how to better service and meet ORAD in addition to working through critical loads to ensure on time delivery.

Marketing Communication, Consumer Relations

J.M Smucker Co.
05.2018 - 08.2021
  • Knowledgeable and very well experienced with all JMS Brands in the United States and Canada
  • Often collaborated with the Coffee Marketing team about label changes, formula changes, packaging issues/ constraints, as well as commercial feedback, trends, what consumers like and dislike, etc
  • Frequently made and pulled data reports to send to the Coffee Marketing team telling a story of trends, complaints, suggestions, etc
  • In addition to working on and communicating daily, weekly and monthly with the Coffee Marketing team, I also collaborated with R&D, Archives, Keurig, IRI, Quality Assurance and Packaging
  • Actively managed all JMS Brand coupons which included monitoring data daily, in addition to analyzing data to ensure we stayed on track with given amounts
  • Responsible for providing quarterly updates/ reports to all Brands while working cross functionally, requesting amounts for the Fiscal Year, monitored our amounts used, as well as suggest to increase/decrease the coupons or to create new coupons based on the needs and data while keeping budgets in mind
  • Assisted consumers with inquires, suggestions, praises, complaints and adverse reactions via phones, email, chats, SMS, Amazon, Bazaarvoice, Target and Walmart
  • Place and assist with orders and accounts on Shop Smucker in addition to updating and changing account information
  • Part of training and mentoring new hires.

Education

Bachelor's Degree - Science: Early Childhood Education

The University of Akron
Akron, Ohio
12.2015

Skills

  • Proficient with PowerPoint (tables, graphs, etc), Excel- V-Lookups and PivotTables
  • Analyzing Data
  • Prioritized and Detail-Orientated
  • Strong Communicator with team members and consumers- Verbally and Written
  • Critical and Analytical Thinker
  • Cross Functional Collaboration
  • Eager to learn and master new concepts and skills
  • Flexible
  • Customer Rapport
  • Project Management
  • Problem-solving abilities

Timeline

Senior Analyst, VMI-Customer Logistics

J.M. Smucker Co
09.2022 - Current

Customer Logistics Senior Representative, Order Fulfillment Specialist

J.M. Smucker Co
08.2021 - 09.2022

Marketing Communication, Consumer Relations

J.M Smucker Co.
05.2018 - 08.2021

Bachelor's Degree - Science: Early Childhood Education

The University of Akron

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Jordan Gibson