Jordan Giles
Towson,MD
Summary
Results-driven Human Resources Business Partner skillful in strategic planning, policy integration and performance improvements. Always pursuing ways to maximize efficiency, employee satisfaction and cost savings.
Overview
5
5
years of professional experience
Work History
HR Business Partner
Napa Auto Parts
05.2023 - Current
- Partners with senior leadership to develop and implement effective HR policies and practices that will support the strategic growth of a business
- Educates, coaches, and partner with managers on performance management and employee development goals
- Provides HR expertise in the areas of feedback, employee relations, development and coaching, compensation, and organizational development
- Participates in the continual development of HR programs, such as recruiting retention, compensation, benefits, and Learning & Development
- Collaborates with the HR team to champion and accelerate a culture of excellence in which people feel engaged and inspired to deliver top business results
- Develops people strategies and design approaches for diagnosing and enhancing organizational effectiveness and employee satisfaction
- Leads core HR processes across products (performance calibration, compensation cycle, promotions)
- Analyzes and interprets various types of employee reports (e.g., compensation, job levels, and attrition) to guide decision making and provide proactive solutions to their client group
- Partners with Learning & Development to work on value-added programs in areas of training, development, career mobility, and job performance
- Educates team members on compensation practices, including compensation, performance feedback, performance calibration, and career transitions.
- Partners with legal counsel to ensure compliance with employment regulations, reducing potential liability risks for the organization.
- Implement succession planning strategies, ensuring leadership continuity and employee growth opportunities within the organization.
- Develops metrics-driven performance appraisal systems, enabling objective evaluation of employee performance and identification of areas for improvement or growth opportunities.
- Reduce turnover rates by 18% by developing comprehensive employee retention programs.
- Facilitate communication between employees and management by conducting regular feedback sessions and addressing concerns proactively.
Human Resources Assistant
House of Ruth Maryland
02.2022 - 05.2023
- Provided administrative support to the Human Resources Department through accurate and complete data entry, efficient filing, file management and organization
- Coordinated the recruitment effort for all positions and forwards candidates to hiring managers/teams
- Assisted in the maintenance of Human Resources Information System database, files and general human resources information
- May design queries and generate reports from database including those needed for legal and governmental compliance
- Acted as initial contact for all employment inquiries and employee relations issues; seeks assistance when needed to interpret policies and procedures when addressing employee questions
- Noted all issues and maintains appropriate records for employee personnel files
- Made photocopies, files, faxes as needed in support of HR activities
- Maintained files and program records in both electronic and paper formats
- Assisted with administrative duties in hiring and employee exit processing
- Under supervision, produced and maintained reports or simple supporting schedules as needed using MS Word or EXCEL formats
- Reproduced, creates, revised, and as necessary, distributes program forms
- Maintained Active and Terminated employee's I-9s.
Onboarding Support Specialist
Maxim Healthcare Group
10.2021 - 01.2022
- Maintained effective channels of communication with clients, caregivers, field staff and office based team members
- Maintained proficiency in all support functions and activities to ensure office operational goals and responsibilities are met
- Met and maintained HIPAA regulations in regard to Protected Health Information
- Proactively assisted candidates through the application, hiring and onboarding process
- Tracked and monitored all pre-assignment, and contract specific requirements to ensure compliance prior to activating newly hired caregivers
- Responsible for data entry, validation of data and data integrity for all credentialing requirements for caregivers and field staff
- Coordinated activities to obtain updated credentials from caregivers and field staff prior to expiration
- Maintained properly organized electronic Personnel Files for all Employees
- Displayed strong organizational skills and time management skills to efficiently support multiple office.
Accounts Receivable Assistant
American Pool
07.2019 - 09.2021
- Managed over 500 collection accounts from a range of 30-90 days past due
- Provided and explained account balances, discrepancies, and payment deadlines
- Prepared and sent up to 300 invoices weekly and past due/final notices as needed
- Collaborated with leadership on client retention strategies
- Assisted in the training and hiring of two A/R leads
- Managed the International Program on-boarding process
- Supported Payroll Lead with resolving payroll discrepancies by analyzing staff schedules
- Edited payroll timesheets for contracted hours/multi-day shifts
- Answered payroll related questions and requests for lifeguards, supervisors, and managers
- Demonstrated discrete and accurate handling of confidential information.
Education
Master of Business Administration - Human Resources Management
Northcentral University
La Jolla, CA09.2021
Bachelor of Arts in Sociology -
Morgan State University
Baltimore, MD05.2019
Skills
- Problem Solving
- Time Management
- Onboarding
- Peoplesoft
- Paychex
- Jobvite
- Workday
- Kronos
- Leadership
- HRIS Systems
- Retention Strategies
- Talent management
- Employee Relations
Timeline
HR Business Partner
Napa Auto Parts
05.2023 - Current
Human Resources Assistant
House of Ruth Maryland
02.2022 - 05.2023
Onboarding Support Specialist
Maxim Healthcare Group
10.2021 - 01.2022
Accounts Receivable Assistant
American Pool
07.2019 - 09.2021
Master of Business Administration - Human Resources Management
Northcentral University
Bachelor of Arts in Sociology -
Morgan State University