Jordan Givens
Palm Harbor,FL
Summary
Motivated and dedicated professional with extensive experience in customer service, life and health insurance, and a strong foundation as a current EMT student. Great at providing compassionate support, effectively communicating complex information, and delivering high quality service in a fast paced environments. Skilled in problem solving, client relations, and healthcare assistance, with a proven ability to adapt and excel in dynamic settings while maintaining a focus on client needs and safety.
Overview
4
4
years of professional experience
Work History
Life and Health Insurance Agent
Amerilife
03.2024 - 11.2024
- Maintained compliance with all industry regulations while completing paperwork accurately and efficiently.
- Educated clients on the intricacies of their health insurance policies, empowering them to make informed decisions.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Efficiently managed high-pressure situations such as claim denials or unexpected policy cancellations.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
Footwear Associate
Dicks Sporting Goods
09.2023 - 03.2024
- Maintained a clean and visually appealing store environment, ensuring an enjoyable shopping experience for all customers.
- Provided timely resolution of customer inquiries or complaints, maintaining professionalism while prioritizing customer satisfaction above all else.
- Cultivated positive relationships with key vendors through open communication channels regarding product availability or special order requests from clients.
- Enhanced customer satisfaction by providing personalized footwear recommendations based on individual needs and preferences.
Pool Attendant
Marriott
07.2022 - 09.2023
- Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
- Managed inventory of pool equipment and supplies, maintaining adequate stock levels at all times.
- Collaborated with other staff members to ensure efficient operations and a positive guest experience.
- Provided necessary support for disabled guests, ensuring their comfort and ease of access within the facility.
- Additional food runner and bar back on the pool deck providing great customer service.
Customer Service Representative
Publix
06.2021 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Dishwasher
Barfly
08.2020 - 06.2021
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Education
Associate Of Applied Arts - Fire Science Student
St. Petersburg College
Clearwater, FLCurrent Emergency Medical Technician Student
School of EMS
Palm Harbor, FLHigh School Diploma -
Palm Harbor University Highschool
Palm Harbor, FL05.2022
Skills
- Customer service
- Problem-solving
- Time management
- Reliability
- Team collaboration
- Critical thinking
- Adaptability and flexibility
- Excellent verbal and written communication
- Relationship building
- Client relations
- Professionalism
Timeline
Life and Health Insurance Agent
Amerilife
03.2024 - 11.2024
Footwear Associate
Dicks Sporting Goods
09.2023 - 03.2024
Pool Attendant
Marriott
07.2022 - 09.2023
Customer Service Representative
Publix
06.2021 - 07.2022
Dishwasher
Barfly
08.2020 - 06.2021
Associate Of Applied Arts - Fire Science Student
St. Petersburg College
Current Emergency Medical Technician Student
School of EMS
High School Diploma -
Palm Harbor University Highschool
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