Jordan Glass
Tacoma,WA
Summary
Revenue-focused sales professional with a track record of generating significant revenue through consultative sales and strategic upselling. Expertise in managing customer accounts and utilizing CRM systems to enhance sales pipeline efficiency, fostering long-term relationships and identifying repeat business opportunities.
Overview
9
9
years of professional experience
Work History
Sales Support Representative
FERGUSON ENTERPRISES
Fife, Washington
09.2025 - Current
- Generated $600k in revenue through consultative sales and product recommendations.
- Increased average order value by 8% via strategic upselling and cross-selling of complementary products.
- Managed 10 customer accounts, building relationships that led to repeat business opportunities.
- Collaborated with internal teams to efficiently resolve customer issues, enhancing overall service responsiveness.
- Tracked customer activity and sales pipeline using CRM and internal systems to ensure data accuracy.
Patient Access Specialist
VIRGINIA MASON FRANCISCAN HEALTH
Tacoma, USA
08.2022 - 09.2025
- Reduced intake processing time by 18% through effective workflow optimization.
- Achieved 91% accuracy in patient record creation while adapting to new systems.
- Ensured precise patient record creation by effectively adapting to new software systems.
Sales Development Intern
COURSECAREERS
01.2025 - 07.2025
- Developed sales-cycle plans incorporating cold calling, email, and social media outreach to enhance lead generation.
- Applied BANT and SPIN methodologies to effectively assess customer needs and qualify sales opportunities, improving targeting.
- Utilized Salesforce and HubSpot to manage prospect qualification and customer engagement, streamlining communication processes.
Patient Care Technician
DAVITA DIALYSIS
Puyallup, USA
08.2021 - 08.2022
- Collaborated with regional management to decrease patient wait times by 30% via scheduling enhancements.
- Improved onboarding processes, enhancing training effectiveness by 15%.
- Reduced inventory spending by 15% through improved organizational systems and controls.
Produce / Sales Clerk
SAFEWAY INC.
Orting, USA
03.2017 - 08.2021
- Supported customer sales by providing product recommendations and optimizing daily operations.
- Achieved 30% reduction in monthly inventory shrinkage through enhanced workflow and controls.
- Maintained 100% safety rating for department over two consecutive years.
Education
Bachelor of Science - Business Administration
PIERCE COLLEGE
Steilacoom, WA07-2024
Skills
Consultative selling
- Upselling and cross-selling
- Sales development
- Account management
- Customer relationship management
- CRM proficiency
- BANT methodology
- SPIN selling
- Pipeline development
- Sales reporting
- Operational efficiency
- Workflow optimization
- Revenue generation
Timeline
Sales Support Representative
FERGUSON ENTERPRISES
09.2025 - Current
Sales Development Intern
COURSECAREERS
01.2025 - 07.2025
Patient Access Specialist
VIRGINIA MASON FRANCISCAN HEALTH
08.2022 - 09.2025
Patient Care Technician
DAVITA DIALYSIS
08.2021 - 08.2022
Produce / Sales Clerk
SAFEWAY INC.
03.2017 - 08.2021
Bachelor of Science - Business Administration
PIERCE COLLEGE