Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jordan Goff

Woodbridge,VA

Summary

Courteous candidate with evidence of experience providing quality patient care and administrative services. Proven track record of success in streamlining operations, developing protocols and improving patient outcomes. Strong commitment to exemplary customer service and maximizing patient safety and satisfaction.

Overview

2
2
years of professional experience

Work History

Patient Safety Associate

Metropolitan Health Services
01.2023 - Current
  • Supported patients and family members, actively listening to concerns and offering compassionate care.
  • Disinfected tools, equipment and surfaces between patients.
  • Answered patient inquiries and provided information about healthcare services.
  • Completed necessary reports and documentation on time and to specifications.
  • Monitored patient progress and reported changes to healthcare professionals.
  • Coordinated with other healthcare professionals to provide patients with comprehensive care.
  • Prepared and delivered meals to patients, assisting with feeding when necessary.

Receptionist

Roosters Men's Grooming Center
10.2022 - 01.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.

Shift Supervisor

Bjs Wholesales Club
04.2022 - 07.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Cultivated professional working relationships with peers and supervisors.
  • Troubleshot equipment to reduce service calls and downtime.
  • Coordinated merchandising, promoted new products and increased brand awareness.

Games Host

Escape Room Woodbridge
02.2022 - 05.2022
  • Wiped down and cleaned chairs, equipment and game rooms to comply with sanitation requirements.
  • Greeted and informed customers about attractions, promotions and current prices to foster outstanding hospitality and service.
  • Operated point of sale terminal to complete customer transactions.
  • Communicated proactively with guests to troubleshoot problems and provide guidance.
  • Memorized games and rules to facilitate positive entertainment experience.
  • Built and established positive relationships with patrons, team members and supervisors.
  • Monitored guests and enforced rules, maintaining safety for visitors and staff.

Cashier

Safeway
06.2021 - 10.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

Enrolled To Recieve Associates of Biology - Biology

Northern Virginia Community College
Annandale, VA
12.2025

Skills

  • Patient Observation
  • Healthcare Information
  • Patient Safety
  • Emotional Support
  • Compassionate Care
  • Performance Improvement
  • Employee Training
  • PC Proficiency
  • Safety Protocols
  • Time Management
  • Verbal and Written Communication

Timeline

Patient Safety Associate

Metropolitan Health Services
01.2023 - Current

Receptionist

Roosters Men's Grooming Center
10.2022 - 01.2023

Shift Supervisor

Bjs Wholesales Club
04.2022 - 07.2022

Games Host

Escape Room Woodbridge
02.2022 - 05.2022

Cashier

Safeway
06.2021 - 10.2021

Enrolled To Recieve Associates of Biology - Biology

Northern Virginia Community College

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Jordan Goff