Jordan Gonsalves
Providence,RI
Summary
Reliable and upbeat Team Leader successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Produce Team Leader
Whole Foods Market Inc
06.2015 - Current
- Pleasantly greeted customers and provided prompt and courteous service.
- Trained new employees to provide knowledge of proper produce handling and rotation procedures.
- Collaborated with store management to align with objectives and provide quality produce.
- Coordinated with vendors to verify product availability and acquire best quality.
- Recorded sales information on database to enable tracking history and maintain accurate records.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Maintain financial profitability by meeting and exceeding purchasing and sales targets.
- Analyze and control spoilage/shrink, product transfers.
Produce Assistant Team Leader
Stop And Shop Supermarkets
11.2005 - 07.2015
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
Associate of Science - Science / Business Math
Community College of Rhode Island
Warwick, RI06.2009
High School Diploma -
Mount Pleasant High School
Providence, RI06.2006
Skills
- Customer Service
- Food Preparation
- Quality Control
- Display Setup
- Operations Support
- Training and Mentoring
- Order Discrepancy Reporting
- Product Processing
- Positive Attitude
Certification
- Licensed State Food Safety Certified - Jan2023-Jan-2027
Timeline
Produce Team Leader
Whole Foods Market Inc
06.2015 - Current
Produce Assistant Team Leader
Stop And Shop Supermarkets
11.2005 - 07.2015
Associate of Science - Science / Business Math
Community College of Rhode Island
High School Diploma -
Mount Pleasant High School