Jordan Gonzales
Fresno,CA
Summary
Professional in academic support with focus on enhancing student experiences and administrative efficiency. Known for effective communication and problem-solving skills in educational settings. Strong emphasis on teamwork and adaptability, ensuring smooth operations and reliable assistance. Results-driven professional with solid background in delivering impactful solutions. Proven track record in fostering team collaboration and adapting to changing needs. Skilled in strategic planning, project management, and client relations. Known for reliability, strong analytical abilities, and excellent communication skills.
Overview
6
6
years of professional experience
Work History
Student aide
Admission and Records
11.2024 - Current
- Assisted in processing student applications and maintaining accurate records.
- Coordinated communication between prospective students and admission staff.
- Organized and maintained filing systems for student documentation.
- Supported data entry efforts in student information systems to ensure accuracy.
- Facilitated campus tours and information sessions for incoming students.
Sales Floor Associate
Tj Maxx
08.2022 - 04.2024
- Assisted customers with product selection and inquiries, ensuring a positive shopping experience.
- Maintained organized merchandise displays, enhancing visual appeal and accessibility.
- Processed transactions efficiently at register, ensuring accuracy in cash handling.
- Collaborated with team members to restock inventory and manage stock levels effectively.
- Trained new associates on sales floor protocols and customer service best practices.
Stocking & Unloading associate
Walmart
10.2021 - 06.2022
- Coordinated inventory management processes to optimize stock levels and minimize discrepancies.
- Implemented customer service strategies to enhance shopper satisfaction and loyalty.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Processed customer transactions efficiently at point of sale.
- Maintained organized sales floor to enhance customer experience.
- Handled customer inquiries and resolved issues promptly.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
Crew Member
Mcdonalds
08.2020 - 10.2021
- Worked front counter, drive-thru and other areas.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Delivered exceptional customer service in high-volume settings, enhancing guest satisfaction.
- Operated kitchen equipment to prepare food items efficiently and safely.
- Collaborated with team members to maintain cleanliness and organization of work areas.
Education
Associate of Science -
Fresno City College
Fresno, CA02-2026
Highschool Diploma - undefined
Crescent View West
Fresno, CA06-2022
Skills
- Study strategies
- Leadership qualities
- Initiative-taking
- Strong organization
- File management
- Document processing
- Correspondence writing
- Data organization
- Operations support
- Administrative support
- Customer service
- Attention to detail focus
- Problem-solving acumen
- Team collaboration
- Active listening techniques
Timeline
Student aide
Admission and Records
11.2024 - Current
Sales Floor Associate
Tj Maxx
08.2022 - 04.2024
Stocking & Unloading associate
Walmart
10.2021 - 06.2022
Crew Member
Mcdonalds
08.2020 - 10.2021
Highschool Diploma - undefined
Crescent View West
Associate of Science -
Fresno City College