Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jordan Good

Livermore,CA

Summary

Results-driven operations leader with expertise in administrative management, scheduling, project management, and client relations. Demonstrated skills in electrical contracting operations, including solar and battery sales, project development, and regulatory compliance. Proven ability to optimize workflows, improve productivity, and ensure high-quality service delivery while effectively managing KPIs and internal controls to track performance and implement forward-thinking solutions. Excels in integrating strategies, building partnerships, and identifying new revenue opportunities as a Vice President of Operations. Known for adaptability and resilience in streamlining processes, driving efficiency, and effectively resolving challenges.

Overview

8
8
years of professional experience

Work History

Vice President of Operations

Quality Electrical Solution LLC
07.2022 - Current
  • Oversee daily scheduling and coordination of electrical contracting jobs, including new construction, remodeling, and solar/battery installations
  • Manage all administrative tasks, including HR, payroll, invoicing, and client communications
  • Managed approximately 20-40 calls per day and all client emails
  • Work closely with PG&E and city agencies to secure necessary permits and ensure regulatory compliance
  • Spearhead the sales and development of solar and battery projects, guiding clients through the process from consultation to installation
  • Maintain and strengthen client relationships by providing excellent customer service and ongoing support
  • Implement operational efficiencies to enhance workflow and profitability
  • Increased company profits through performance optimization strategies and efficiency improvements.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Collaborated with clients, designers, and cabinet makers to design custom lighting layouts for new construction homes, ensuring both aesthetic appeal and functionality.
  • Performed load calculations, created panel schedules, and coordinated electrical planning to meet project requirements and code compliance.

Workers' Compensation Claims Assistant

Homeport Insurance Company
11.2019 - 06.2022
  • Assisted in processing workers' compensation claims for the longshore union
  • Managed claim documentation, correspondence, and compliance with regulatory requirements
  • Coordinated with injured workers, medical providers, and adjusters to facilitate claim resolution
  • Ensured timely and accurate claim filings, reducing processing delays and improving claim outcomes
  • Managed approximately 40 incoming calls, emails and faxes per day from claimants, doctors, etc.

Office Administrator / Human Resources Assistant

Seko Logistics
10.2019 - 11.2019
  • Managed payroll setup, employee onboarding, and benefits administration
  • Oversaw facility maintenance, security access, and compliance with TSA regulations
  • Maintained office and warehouse inventory, ensuring operational efficiency

Accounts Payable

Bleyco, Inc.
01.2017 - 02.2018
  • Processed vendor invoices, purchase orders, and expense reports
  • Maintained accurate payment records and managed vendor relations

Education

Some College (No Degree) - college coursework

University of San Francisco
San Francisco

High School -

Menlo-Atherton High School
Atherton, CA
06.2014

Skills

  • Workflow Optimization
  • Claims Processing Expertise
  • Renewable Energy Sales
  • Regulatory Compliance Expertise
  • Client Relations & Customer Service
  • Employee Relations and Payroll
  • Process Optimization
  • Proficient in MS Office Suite
  • Strategic planning and execution
  • Purchasing and planning
  • Operations oversight
  • Business process reengineering

Accomplishments

  • Supervised team of 10 staff members.
  • Improved productivity and efficiency by implementing a CRM system to streamline daily operations and project management tasks.
  • Established a new revenue stream by developing and launching the company's in-house solar and battery sales process, expanding service offerings and increasing profitability.
  • Designed and launched the company website, overseeing marketing strategies to enhance brand visibility, generate leads, and drive business growth.
  • Successfully managed a 9,800 sq. ft. new construction electrical project, overseeing all aspects of lighting design, electrical planning, and parts procurement. Collaborated closely with the client, general contractor, architect, cabinet maker, designer, local jurisdiction, and utility provider to ensure smooth project execution. Effectively handled change orders, project modifications, and ongoing client communications to maintain efficiency and alignment with project goals.

Timeline

Vice President of Operations

Quality Electrical Solution LLC
07.2022 - Current

Workers' Compensation Claims Assistant

Homeport Insurance Company
11.2019 - 06.2022

Office Administrator / Human Resources Assistant

Seko Logistics
10.2019 - 11.2019

Accounts Payable

Bleyco, Inc.
01.2017 - 02.2018

Some College (No Degree) - college coursework

University of San Francisco

High School -

Menlo-Atherton High School
Jordan Good