Jordan Goodwin
Chapin,SC
Summary
Enthusiastic and reliable professional, takes pride in providing excellent customer service and creating memorable experiences for clients and customers. Skilled in anticipating consumer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Higher Ground Char House
03.2021 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Veterinary Assistant / Server
Mid Carolina Animal Hospital
12.2021 - 01.2023
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Monitored and ordered supplies and materials to keep office well stocked.
- Provided treatment to animals while providing emotional care to their owners
Bartender
Tipsy Toad Tavern
05.2020 - 03.2021
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Bartender / Server
Buffalo Wild Wings
06.2014 - 07.2020
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Technician
Advanced Prosthetics
11.2016 - 05.2017
- Applied critical thinking and research to address complex issues.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Manufactured custom fitted prosthetics for patients
Service Writer
Taylor’s Auto Service
07.2016 - 11.2016
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Presented different repair options to customers to help each person make appropriate choices.
- Gathered information through research and vendor inquiries to provide job estimates.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Associates Degree -
Midlands Technical College
Skills
- Production Leadership
- Communicating with Clients
- Guest Relations
- Decision Management
- Client Education
- Social Perceptiveness
- Documentation
- Digital Media Management
Certification
- First Aid
- CPR / BLS
- OSHA
- HIPAA recognition
- ASE Student Certification- Maintenance and Repair
- ASE Student Certification- Maintenance and Light Repair Ford/ AAA Student Auto Skills
- The Center for Advanced Technical Studies- Certificate of Completion
Volunteerism
- Irmo Little League
- NAMI
- Habitat for Humanity
Clinical Hours
Lexington Women's Care-Chapin:
- 200 hours
Timeline
Veterinary Assistant / Server
Mid Carolina Animal Hospital
12.2021 - 01.2023
Server
Higher Ground Char House
03.2021 - Current
Bartender
Tipsy Toad Tavern
05.2020 - 03.2021
Technician
Advanced Prosthetics
11.2016 - 05.2017
Service Writer
Taylor’s Auto Service
07.2016 - 11.2016
Bartender / Server
Buffalo Wild Wings
06.2014 - 07.2020
Associates Degree -
Midlands Technical College
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