Jordan Gorkos
Philadelphia,PA
Summary
Experienced and motivated sales associate with over 3 years progressive experience within the retail industry and a great foundation working as an OD Tech Optometric Coordinator. Demonstrated excellence in building warm rapport quickly with clientele and executing world-class customer service. Energetic and compassionate team player enthusiastic about continuing career in our local healthcare industry.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work History
HAIR STYLIST/RECEPTIONIST
ORDAN GORKOS
Easton, NAZARETH, PA
Itm Teller/ Member Service
Me Pa Community Federal Credit Union
Stroudsburg , PA
03.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Promoted available products and services to customers during service, account management, and order calls.
- Increased efficiency and team productivity by promoting operational best practices.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Educated customers about billing, payment processing and support policies and procedures.
- Sought ways to improve processes and services provided.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Responded proactively and positively to rapid change.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
- Managed timely and effective replacement of damaged or missing products.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Implemented and developed customer service training processes.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Investigated and resolved accounting, service and delivery concerns.
OD Tech Optometric Coordinator
Vision Works
Easton, PA
10.2019 - Current
- Schedule patient appointments, preauthorize insurance coverage and prepare daily charts
- Update patient records, collect payments and answer a variety of patients’ questions daily while delivering exceptional service
- Administer a variety of preliminary vision testing under the optometrist’s supervision
- Educate patients on inserting and removing contact lenses and overall contact lenses care
- Provide a variety of modern hair styling services to clients
- Assist salon with answering phones, scheduling appointments and processing payments while delivering exceptional customer service to clientele
- Highly collaborate team member who provided individualized shopping assistance within a large, fashion clothing warehouse
- Diligently hand-picked clothing items for clients and packaged each order with care during fulfillment process to ensure a positive shopping experience
- Ensured function and overall appearance of floor sets execution and mid-theme floor updates
- Provided exceptional customer service during cashiering and assisted customers with inquiries and product selection
- Processed standard teller transactions for customers including cashing checks, deposits, withdrawals and offering financial services
- Provided excellent customer service and assisted customers with signing up for online banking.
HAIR STYLIST/RECEPTIONIST Text
Fresh Salon
Easton, PA
09.2019 - Current
Assistant Head Teller
People First Credit Union
Nazareth, PA
07.2021 - 10.2021
- Resolved issues with deposits and open items.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Educated customers on use of banking website and mobile apps.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed customer transactions promptly, minimizing wait times.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Monitored and reported suspicious activity in line with bank security policies.
- Maintained accurate records of customer transactions in line with bank procedures.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Educated customers on online banking and mobile banking applications.
- Handled various accounting transactions.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Wrote and distributed customer correspondence.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Assisted customers with banking needs and inquiries.
Bath & Body Works
Whitehall, PA
10.2017 - 01.2019
WAREHOUSE ASSOCIATE
Stitch Fix
Bethlehem, PA
11.2017 - 10.2018
FLOORSET ASSOCIATE/SEASONAL ASSOCIATE, CASHIER/SALES ASSOCIATE
12.2016 - 06.2017
BANK TELLER
Merchants Bank
Easton, PA
06.2016 - 05.2017
Education
undefined
Empire Beauty Academy
01.2016 - 01.2017
undefined
Career Institute of Technology
01.2013 - 01.2014
Skills
TECH COMPETENCIESMicrosoft Word, Excel, OutlookPowerPoint, Adobe
Timeline
Itm Teller/ Member Service
Me Pa Community Federal Credit Union
03.2022 - Current
Assistant Head Teller
People First Credit Union
07.2021 - 10.2021
OD Tech Optometric Coordinator
Vision Works
10.2019 - Current
HAIR STYLIST/RECEPTIONIST Text
Fresh Salon
09.2019 - Current
WAREHOUSE ASSOCIATE
Stitch Fix
11.2017 - 10.2018
Bath & Body Works
10.2017 - 01.2019
FLOORSET ASSOCIATE/SEASONAL ASSOCIATE, CASHIER/SALES ASSOCIATE
12.2016 - 06.2017
BANK TELLER
Merchants Bank
06.2016 - 05.2017
undefined
Empire Beauty Academy
01.2016 - 01.2017
undefined
Career Institute of Technology
01.2013 - 01.2014
HAIR STYLIST/RECEPTIONIST
ORDAN GORKOS