Jordan Goynes
Beaverton,OR
Summary
Personable Sales Engineer and Software Quality Engineer with over 15 years of experience and proven technical and communication skills. I'm a dedicated, outgoing, self-motivated leader who can quickly learn new skills and processes and collaborate with others to be successful as a team.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sales Engineer
Intrado Life And Safety
01.2021 - Current
- Managed integration projects for 300+ global organizations, analyzing technical requirements to propose cost-effective solutions.
- Educated customers on product, REST API and networking needs, ensuring successful deployment and integration.
- Generated additional revenue by identifying upsell opportunities during pre-sales discussions.
- Collaborated with cross-functional teams to deliver successful product implementations and captured new business by demonstrating cross-product functionality.
- Built and maintained strong customer and partner relationships, addressing concerns promptly to enhance satisfaction.
- Conducted market research to inform product development and identify growth opportunities.
- Consistently met and exceeded sales targets through effective product demonstrations.
Senior Software Quality Engineer
Syn-Apps LLC
04.2015 - 01.2021
- Provided input during requirement gathering phases, helping to shape product functionality in accordance with customer needs and expectations.
- Coordinated test strategies and executed day-to-day testing across several projects simultaneously.
- Utilized Selenium Automation for regression testing, freeing up 2 weeks of test cycle to focus on advanced user workflows.
- Utilized Wireshark to examine network packets for proper protocol utilization (SSL/TLS in encrypted environments.)
Software Test Engineer II
Microsoft Game Studios / Experis
08.2011 - 04.2015
- Authored Core test suite for new products on multiple platforms (Console, Mobile, Web), achieving Test Case Excellence badge.
- Mentored testers one-on-one and achieved Outstanding STE of the quarter badge.
Quality Assurance Tester / Floor Lead
Electronic Arts
05.2008 - 08.2011
- Collaborated with remote and local test teams on large-scale limit and stress testing.
- Requested to lead coordinated network testing of Online/Multiplayer features in 3 titles.
Education
Bachelor's Degree -
LSU
Baton Rouge, Louisiana05.2009
Skills
- Postman / REST APIs / XML / Webhooks / JSON
- TCP/IP, SIP, SSL/TLS, CAP, SNMP
- SQL/SSMS
- JIRA / Git bash / Visual Studio
- DHCP/DNS Management
- VSphere Virtual Machine Management
- Strong interpersonal and written communication skills
- Effective presentations
Certification
- Requested by major Intrado telecommunications partner to be main POC for proof of concept integrations.
- Reduced Hotfix Rate at Syn-Apps by 50% by increasing test coverage from 250 to 800+ test cases.
- Expanded hardware portfolio by 100% at Syn-Apps.
- 3 First-Time Passes through Microsoft Certification and hit 100% of target release dates.
- A+ Certified
Timeline
Sales Engineer
Intrado Life And Safety
01.2021 - Current
Senior Software Quality Engineer
Syn-Apps LLC
04.2015 - 01.2021
Software Test Engineer II
Microsoft Game Studios / Experis
08.2011 - 04.2015
Quality Assurance Tester / Floor Lead
Electronic Arts
05.2008 - 08.2011
Bachelor's Degree -
LSU
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