Jordan Gray
La Salle,MI
Summary
Dedicated professional with extensive experience in customer service and team leadership. Demonstrated success in building strong client relationships and consistently exceeding expectations. Skilled in effective communication and meticulous attention to detail.
Overview
8
8
years of professional experience
Work History
Cleaning Technician
Orchard Cleaning Services
Traverse City, Michigan
05.2025 - 04.2026
- As a cleaning technician, I commuted between homes and businesses, providing optimal cleaning services, as scheduled/directed by the administrative team. Offering friendly & professional interactions between myself and clients; meeting company standards and exceeding clients' expectations. I was responsible for maintaining company supplied tools, while also communicating any necessary information to the office staff.
Service Advisor
Serra of Traverse City
Traverse City, Michigan
01.2022 - 04.2025
- As a service advisor, I was responsible for informing and scheduling customers' automotive needs. I cultivated a trusting relationship with customers and communicated recommended maintenance/repairs as suggested by automotive technicians. I communicated amongst appropriate departments to complete repairs and compiled estimates/invoices, collecting payment at the time of pickup. To ensure customer satisfaction, I would later call to follow-up, after repairs, building long-term business relationships while simultaneously producing positive feedback within the community.
Assistant Store Manager
JOANN Fabrics and Crafts
Traverse City, Michigan
03.2018 - 12.2021
- As the assistant store manager, I was responsible for the safety and productivity of a team at any given time. I assisted in the hiring, onboarding, and termination processes, as well as counseling/rewarding individuals when appropriate. I participated in collective efforts on a district & corporate level to analyze sales, profits & losses, and growth opportunities. I was responsible for maintaining required training and pursuing knowledge of products to stay current in the industry. I assisted in all departments within the store whenever necessary: shipping & receiving, inventory, administrative, sales, all while consistently delivering exceptional customer service. Responsible for reconciling tills, large amounts of cash handling, securing and executing timely deposits transactions. Regularly performing store opening & closing procedures.
Education
GED -
DeLand High School
DeLand, FL05-2002
Skills
- Cleaning techniques and disinfection practices
- Chemical usage and handling
- Safety compliance and regulatory adherence
- Equipment maintenance and preventive coordination
- Attention to detail and quality control
- Documentation and reporting practices
- Service scheduling and order management
- Time management and multitasking
- Customer relationship management and service
- Follow-up strategies and client rapport
- Problem solving and conflict resolution
- Team leadership and collaboration
- Effective communication and listening skills
- Cash handling and financial reporting
Timeline
Cleaning Technician
Orchard Cleaning Services
05.2025 - 04.2026
Service Advisor
Serra of Traverse City
01.2022 - 04.2025
Assistant Store Manager
JOANN Fabrics and Crafts
03.2018 - 12.2021
GED -
DeLand High School