Summary
Overview
Work History
Education
Skills
Timeline
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Jordan Green

Nappanee,IN

Summary

Dynamic Head Bartender at Bud's Pub & Grill, recognized for enhancing customer loyalty through exceptional service and innovative cocktail creations. Skilled in cash handling and staff training, I successfully implemented upselling strategies that boosted bar profitability while fostering a welcoming atmosphere. Committed to maintaining high sanitation standards and responsible alcohol service.

Overview

6
6
years of professional experience

Work History

Head Bartender

Bud's Pub & Grill And Catering
11.2021 - Current
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
  • Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Closed out cash register and prepared cashier report at close of business.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
  • Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
  • Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
  • Educated staff on responsible alcohol serving practices; created a safe and enjoyable atmosphere for guests while reducing liability risks.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Trained 4 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Implemented upselling strategies that boosted revenue without compromising guest experience or satisfaction.
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
  • Networked within the local community to build relationships with other businesses and attract new clientele to the establishment.
  • Collaborated with management to create seasonal cocktail menus, driving sales and offering fresh options for guests.
  • Addressed equipment malfunctions quickly by working closely with maintenance teams; ensured minimal downtime in bar operations.
  • Promoted special events through social media platforms, generating buzz around themed nights or guest appearances.
  • Assisted in event planning and execution, delivering memorable experiences for private parties and corporate functions.
  • Handled establishment social media accounts, increasing customer traffic and bolstering business.
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.

Housekeeper

Countryside Inn Bed-n-Breakfast
01.2020 - 11.2021
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Verified cleanliness and organization of storage areas and carts.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
  • Operated electronic backpack vacuums and floor sweepers.
  • Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
  • Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
  • Ensured compliance with health and safety regulations, conducting regular checks of emergency exits and fire safety equipment.
  • Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
  • Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
  • Supported culture of continuous improvement by participating in training sessions on new cleaning technologies and methods.
  • Streamlined laundry operations, sorting and treating items according to fabric care specifications.
  • Enhanced property appearance by contributing to outdoor cleaning efforts and garden maintenance.
  • Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
  • Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.
  • Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
  • Contributed to substantial decrease in guest complaints related to room cleanliness by adopting detail-oriented cleaning approach.
  • Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
  • Achieved significant reduction in lost and found items through diligent room checks and organized logging system.
  • Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
  • Boosted team morale and efficiency by organizing more effective cleaning supplies inventory system.
  • Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Sorted, laundered and put away various laundry items.
  • Handled requests for extra linens, toiletries and other supplies.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Returned emptied garbage receptacles to proper locations.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Polished fixtures to achieve professional shine and appearance.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Hang, cleaned and rehung draperies to maintain freshness.

Education

General Studies

Culver Community
Culver, In
06-2014

Skills

  • Staff training and supervision
  • Attentive service
  • Cash handling expertise
  • Taking inventory
  • Strong communication skills
  • Managing cash register
  • Cash handling
  • Quality control standards
  • Customer service
  • Bar equipment maintenance
  • Advanced bartending techniques
  • Suggestive selling
  • Social media marketing
  • Retaining information
  • Measurement accuracy
  • Cost control
  • Sanitation
  • Blending techniques
  • Sales promotion
  • Sales and upselling techniques
  • Preparing garnishes
  • Promotional event execution
  • Team leadership
  • Mixology
  • Safe food handling procedures
  • Alcohol safety
  • Safe alcohol service
  • Garnish preparation
  • Cocktail list development
  • Sharp memory
  • Customer service expertise
  • Cash register operation
  • Hospitality service expertise
  • Highly reliable
  • Outgoing personality
  • Classic cocktails
  • Food service
  • Performance improvement
  • Engaging personality
  • Handling difficult customers
  • Complex Problem-solving
  • Responsible alcohol service
  • Menu memorization
  • Professional appearance
  • New hire training
  • Service-oriented mindset
  • Team training and development
  • Beverage preparation
  • Clear and effective communication
  • Basic accounting
  • Inventory
  • Payment processing
  • Health codes compliance
  • Salesmanship
  • Food running
  • Sales expertise
  • Order management
  • Group reservations management
  • Ordering procedures
  • Food preparation
  • Changing beer kegs
  • Ordering bar supplies
  • Dining room management
  • Craft cocktail preparation
  • Outstanding customer service
  • Cash and credit transactions
  • Beer and wine recommendations
  • Glassware management
  • Wine and liquor expertise
  • Recipe and menu memorization
  • Liquor restocking
  • Anticipating guest needs
  • Beverage supply orders
  • Identification verification
  • Safe service compliance
  • Bar service preparation
  • Hospitality and accommodation
  • Point of sale systems
  • Maintaining a clean bar
  • Marketing and sales experience
  • Financial records oversight
  • Excellent judgment
  • Courteous

Timeline

Head Bartender

Bud's Pub & Grill And Catering
11.2021 - Current

Housekeeper

Countryside Inn Bed-n-Breakfast
01.2020 - 11.2021

General Studies

Culver Community

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