Jordan Gregory

Currently orchestrating the seamless operation and maintenance of computer systems, ensuring unwavering reliability and peak performance. From daily upkeep to intricate configurations, meticulously overseeing every facet of computer systems and servers, fostering a collaborative environment where diverse talents converge to achieve collective goals and resolve challenges inherent to products and services.

Key Responsibilities:

• Spearheading the development of our server infrastructure, I am at the forefront of quality control, staging, and production operations, ensuring a robust technological ecosystem.
• Diligently safeguarding our systems' uptime, performance, resources, security, and strived to meet user needs while adhering to operational budgets.
• Extending unwavering technical support across the organization being the frontline responder to IT-related issues and queries, ensuring seamless user experiences.
• Managing user accounts with precision in Active Directory and meticulously tailor access rights to align with organizational requirements and security protocols.
• Orchestrating seamless collaborations with vendors and internal stakeholders while streamlining procurement processes to fortify our technological arsenal.
• Vigilantly monitoring network performance while proactively identify and implement adjustments to optimize system efficiency and user experiences.
• Granting judicious permissions for accessing files and databases while ensuring data integrity while empowering users with essential resources.
• Continuously monitoring system performance and identify potential issues and implement timely solutions, ensuring uninterrupted operations.
• Fostering harmonious teamwork while collaborating with colleagues from diverse backgrounds to achieve organizational objectives and resolve issues with finesse.

Focused on the intersection of technology and client needs, while collaborated seamlessly with the sales team to decipher client requirements, sculpting bespoke solutions, and articulating compelling value propositions. With an unwavering commitment to excellence, I consistently showcase mastery in product functionality, adeptly navigating technical inquiries, and orchestrating seamless implementations that resonate with client objectives.

Key Achievements:

• Tailoring system configurations to precise customer specifications while upholding industry best practices.
• Pioneering workflow enhancements to streamline team and project efficiency.
• Meticulously reviewing project requirements to align resources with client expectations and project goals.
• Spearheading intricate system integration projects, consistently surpassing project deadlines with a notable 20% reduction in project completion time through meticulous planning and execution.
• Proactively identifying and mitigating potential risks inherent in diverse solutions.
• Engaging in strategic dialogues with project managers and stakeholders to decipher software design specifications and chart optimal development trajectories.
• Orchestrating cross-functional collaboration to crystallize product features and craft intuitive, user-centric solutions and workflow tools.
• Providing visionary leadership, strategic direction, and transformative initiatives to propel business unit operations, labor management, and system demand dynamics towards unprecedented heights.

Adeptly provided invaluable assistance to clients, swiftly resolving product-related issues with precision and finesse. Armed with a keen diagnostic eye, I tackled software and hardware challenges head-on, delivering timely and effective solutions that ensured uninterrupted operations and delighted customers. Collaborating seamlessly with cross-functional teams, I orchestrated seamless experiences that fostered lasting customer satisfaction.

Key Contributions:

• Responsively addressed user assistance requests, guiding individuals through basic troubleshooting tasks with clarity and expertise.
• Championed efficiency while achieving a remarkable 20% reduction in average ticket resolution time, leveraging streamlined troubleshooting processes and delivered prompt solutions that exceeded customer expectations.
• Delivered real-time support to users of bundled cable and internet services and ensured seamless experiences in the digital realm.
• Pioneered research into emerging technologies and explored innovative solutions poised to elevate organizational capabilities and drive future growth.
• Maintained a poised demeanor and unwavering patience, even in the face of challenging customer situations, applying expert de-escalation techniques and provided steadfast support.
• Actively engaged in regular meetings with management, offering valuable insights and project status updates to inform strategic decision-making and ensure alignment with organizational objectives.

Provided unparalleled on-site support and technical expertise, swiftly diagnosing and resolving hardware and software challenges to ensure seamless operations of IT infrastructure. With a relentless focus on client satisfaction, I empowered users with comprehensive product knowledge and streamlined solutions that elevated sales by an impressive 90%.

Key Achievements:

• Spearheaded a remarkable 90% increase in sales and empowered end-users with invaluable insights into the unique benefits of our products and services, setting us apart from competitors and driving unprecedented growth.
• Embraced a customer-centric approach while diligently followed up with clients, ensuring an impeccable 100% satisfaction rate post-support engagement, and resolution of issues.
• Offered engaging product demos and empowered customers with comprehensive understanding, effortlessly navigating challenging situations to foster enduring trust and loyalty.
• Maintained peak network performance during high-demand periods while meticulously tended to system upkeep, ensuring uninterrupted operations for optimal user experiences.
• Embraced a culture of continuous learning while eagerly acquired new skills and seamlessly integrated them into daily tasks, amplifying efficiency and productivity levels to new heights.

Trusted financial advisor to clients, provided personalized banking solutions and built lasting relationships. Understood the financial goals and needs of clients while offered a range of banking products and services, and guided them toward making informed financial decisions. Actively occupied in customer acquisition, cross-selling, and account management to drive revenue growth. Heavily focused on customer satisfaction and guaranteed seamless banking experiences and contributed to the overall success of the branch.

Key Responsibilities

• Established, maintained, and developed strong relationships with current and new clientele and financial partners.
• Achieved a 25% increase in cross-selling financial products such as credit cards, loans, and investment services, contributing to overall branch revenue growth.
• Implemented customer service initiatives that resulted in a 15% improvement in customer satisfaction scores, as measured through surveys and feedback mechanisms.
• Developed, issued, monitored, and evaluated financial management and accounting policies, procedures, guidelines, and standards for clients
• Connected with the community leaders by conducting educational seminars for young adults through initiatives to create financial literacy.

Oversaw staff, managed schedules, and ensured a smooth workflow. Collaborated with the management team to implement strategies for business growth, drive sales targets, and maintain high levels of customer satisfaction. Instituted strong leadership skills, excellent communication abilities, and a proven track record of effective team management.

Key Responsibilities

• Motivated, supervised, and evaluated a team of four to seven individuals, with a focus on providing high levels of service to increase branch productivity. Completed daily and weekly audits overseen by upper management
• Achieved a 15% increase in sales within the department through strategic planning and proactive customer engagement.
• Implemented customer feedback initiatives that resulted in a 15% increase in overall customer satisfaction scores, enhancing the overall customer experience.
• Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
• Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.