Jordan Gress
Las Vegas,NV
Summary
Proficient, experienced, and passionate within multiple types of job applications. Excels in situations that benefit from innovative, creative, divergent thinking. Dependable, sociable, and can efficiently lead or be a team player.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Jewelry Designer
Beadsessed
Provo, Utah
02.2023 - Current
- Designed unique jewelry pieces using various materials and techniques.
- Collaborated with clients to create custom designs based on preferences.
- Managed inventory of beads, gemstones, and tools for crafting.
- Utilized design software to create detailed illustrations of jewelry concepts.
- Adjusted designs to meet client demands.
- Found best materials and stones for high-quality pieces.
- Incorporated customer feedback into existing designs or created entirely new ones based on customer requests.
- Performed hand sketches of potential designs for customers.
- Developed unique piece designs for individual clients.
- Evaluated pieces to assess quality and accuracy according to design.
- Managed multiple projects simultaneously ensuring timely completion within budget constraints.
- Created new jewelry designs and modified existing designs via manual and computer-assisted methods.
- Changed jewelry sizes, soldered pieces together, and replaced broken clasps and mountings.
Leather Refurbisher
Purse Purgatory
Las Vegas, Nevada
10.2019 - 12.2022
- Restored leather goods using specialized cleaning and conditioning techniques.
- Evaluated damage and determined appropriate repair methods for various leather items.
- Applied dyes and finishes to enhance appearance of refurbished leather products.
- Documented repair processes and customer requests accurately for tracking purposes.
- Repaired tears, scratches and worn areas in leather items by patching, stitching or gluing.
- Performed detailed evaluation of leather to determine best course of action for repair or refurbishment.
- Utilized specialized equipment such as burnishers and grinders when necessary.
- Provided technical advice to customers regarding care and maintenance of their leather goods.
- Maintained records of all materials used during the refurbishing process.
- Inspected completed work to ensure quality control standards were met.
- Researched methods for improving efficiency while ensuring customer satisfaction.
- Applied dyes, stains and finishes to a variety of leathers using airbrushes, sponges, rags or other tools.
- Cleaned, conditioned and prepared leather surfaces for refinishing with appropriate products.
- Worked at fast and steady pace to meet production goals.
- Utilized good manufacturing practices and adhered to standard operating procedures every day in order to provide consistent, high-quality results.
- Stained final products to achieve professional finishes matching customer order specifications.
- Used sewing machine, needle and thread, leather lacing, glue and hand tool techniques to join material.
- Constructed, decorated and repaired leather products according to requests and specifications.
- Measured and checked texture, color and strength according to preordained purpose.
- Stitched leather by hand or using machine.
Caretaker
Vicki Ranck
Las Vegas, NV
04.2021 - 05.2022
- Monitored medications and ensured timely administration.
- Cleaned windows, walls, ceilings, carpets, floors, bathrooms, kitchens. using appropriate cleaning supplies.
- Provided assistance to disabled persons in accordance with their individual needs.
- Organized storage areas in order to maximize space efficiency.
- Responded to emergency situations promptly to prevent or minimize damage.
- Handled minor painting and decorating tasks to maintain aesthetics.
- Performed light housekeeping duties including laundry and meal preparation.
- Disposed of hazardous materials according to established guidelines.
- Provided basic care to resident animals, including feeding, grooming, and exercising.
- Drove to all appointments.
- Made sure that she got out of the house regularly to keep mental health up.
- Attended all chemotherapy and dialysis sessions
- Spoke with doctors and medical care team to coordinate best approach toward recovery
- Located homes to adopt pets after client passed away.
Online Marketer
Self-employeed
Las Vegas, NV
09.2015 - 08.2019
- Developed engaging content for social media platforms to increase brand awareness.
- Managed email marketing campaigns to nurture leads and maintain customer engagement.
- Conducted market research to identify trends and target audience preferences effectively.
- Optimized website for search engines using SEO best practices and keyword strategies.
- Created visually appealing graphics for online promotions using design software tools.
- Created targeted ad campaigns on various platforms such as Facebook, Twitter, Instagram.
- Monitored website performance using analytics tools such as Google Analytics, AdWords.
- Produced reports on key metrics such as website visits, conversions rates, ROI.
- Created landing pages that meet user experience standards while driving conversions.
- Directed paid search campaigns on diverse platforms.
- Created and managed successful plans for increasing pages visits and likes.
- Conducted market research to determine customer needs and preferences.
- Developed and oversaw product pages and web stores.
- Developed content for email campaigns and social media posts.
- Utilized graphic design software to prepare storyboards and mock-ups.
Restaurant Hostess
Yoko's Sushi Bar
Bend, OR
12.2010 - 07.2011
- Greeted and welcomed guests with a friendly demeanor.
- Managed seating arrangements to optimize dining flow.
- Provided menu information and answered customer inquiries.
- Coordinated with servers for timely table preparation.
- Assisted in maintaining cleanliness of the waiting area.
- Handled reservations and ensured accurate guest records.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Served alcohol
Technical Support Engineer
TRG Customer Solutions, TeleSpectrum Worldwide
Bend, OR
10.2009 - 12.2010
- Tier II Apple Tech Support
- Diagnosed technical issues for customers via phone and email support.
- Developed troubleshooting guides to assist users with common software problems.
- Documented customer interactions in the ticketing system for future reference.
- Provided support via remote desktop software, diagnosing customer issues over private and public networks.
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
- Asked customers targeted questions to diagnose problems and provided timely solutions.
- Assisted users with password resets and account lockout resolutions.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Participated in continuous education programs to stay current with emerging tech trends and tools.
Animal Care Technician
Humane Society Of Central Oregon
Bend, OR
01.2004 - 03.2009
- Provided daily care for animals, ensuring proper feeding and hydration.
- Monitored animal behavior, identifying signs of distress or illness.
- Maintained clean and safe living environments for various species.
- Assisted in administering medications and treatments as directed by veterinarians.
- Assisted in surgical operations
- Wrote weekly ads for several local papers, radio stations, television, and the website.
- Head photographer for website and public communications.
- Fostered aggressive canine breeds to socialize, train, and housebreak to prepare for adoption.
- Fostered and tamed feral kittens.
- Ran the exotic animal unit. Specializing in reptile care.
- Grooming.
- Maintained accurate records of animal health care and treatments.
- Transported animals safely between locations using approved carriers, cages, and vehicles.
- Observed animal behavior closely to identify any potential health issues or other problems requiring attention.
- Cleaned and disinfected kennels and common areas to reduce the spread of illness from infected animals.
- Assisted in training volunteers or new employees on proper animal care techniques.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Triaged scheduled or emergency patients to route to the appropriate surgeon or treatment area.
- Completed owner paperwork and obtained information regarding possible allergies, potential aggressive behavior, preferred food type, and owner contact details.
- Provided client service by educating owners on essential animal care practices, answering questions, and processing payments.
- Isolated animals with potential contagious diseases to reduce infection risks and monitor disease presentation.
- Attended and completed euthanasia certification.
- Oversaw community service workers and provided proper training in kennel maintenance.
Education
Bachelor of Science - Information Technology - Cybersecurity
Southern New Hampshire University
Hooksett, NHSkills
- Problem-solving
- Effective communication
- Fast, efficient learner
- Artistic visualization
- Specialty materials understanding
- Digital rendering
- Marketing
- Dependable and highly motivated
- Jewelry repair/leather restoration
- Quality control standards
- Time management
Certification
- CET (Certified Euthanasia Technician) through OVMEB (Oregon Veterinary Medicine Examining Board) (No longer current)
Websites
Affiliations
- Role model for recovering substance abuse addicts.
- Online teacher for beginner to advanced bead artists.
- Vegetarian.
- Environment conservationist through fashion upcycling, collecting trashed items (furniture, clothing, anything that can torn down and made into something new) and supporting local businesses while speaking out again corporations that are overly wasteful, lack animal compassion, or produce excess items that are low in quality and end up thrown out after a couple weeks.
References
References available upon request.
Timeline
Jewelry Designer
Beadsessed
02.2023 - Current
Caretaker
Vicki Ranck
04.2021 - 05.2022
Leather Refurbisher
Purse Purgatory
10.2019 - 12.2022
Online Marketer
Self-employeed
09.2015 - 08.2019
Restaurant Hostess
Yoko's Sushi Bar
12.2010 - 07.2011
Technical Support Engineer
TRG Customer Solutions, TeleSpectrum Worldwide
10.2009 - 12.2010
Animal Care Technician
Humane Society Of Central Oregon
01.2004 - 03.2009
Bachelor of Science - Information Technology - Cybersecurity
Southern New Hampshire University