Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jordan Griffin

Chandler,AZ

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

25
25
years of professional experience

Work History

Hostess

The Stillery
Chandler, AZ
08.2021 - 10.2022
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Informed servers of newly seated parties for speedy service.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Documented reservations and communicated changes to guests.
  • Recorded available tables after seating each party using specialized seating software.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Supervised server balance and monitored table turnover to accurately seat customers.
  • Conducted dining room and server checks to assess readiness for expected customer loads.

Deli Clerk

Fry's Food And Drug
Prescott, AZ
10.2015 - 03.2022
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Cooked batches of food according to standard recipes.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.

Daycare Assistant Teacher

Next Horizons Development Center
Tempe, AZ
07.2018 - 08.2021
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Encouraged curiosity, exploration and problem-solving appropriate to children's development levels.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Met with parents about daily activities, positive developments and issues.
  • Kept notes of behavior issues, food served and medications administered to children.
  • Incorporated music and play into developmentally appropriate activities.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Planned and guided age-appropriate tasks like reading, crafts and [Type].
  • Monitored entrances and exits to maintain safety and organized environments.
  • Monitored and enforced adequate supply and material inventory.
  • Set up playroom and childcare areas for safety and cleanliness.
  • Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
  • Complied with strict safety and organizational regulations, policies and procedures.
  • Documented and reported behavior issues or accidents to parents, minimizing future problems.
  • Encouraged child involvement in classroom experiences and group interaction.
  • Updated records of contact, medical and progress information.

Server

Barrio Brewing
Mesa, AZ
11.2018 - 04.2020
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Increased sales significantly by upselling higher-end products to customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Answered customers' questions, recommended items and recorded order information.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Collected orders and relayed them to bartenders quickly and accurately.

Hair Salon Assistant, Receptionist, Make up Artist

JD Thomas And Co.
Commack, NY
07.2012 - 07.2018
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Provided clients with personalized skincare recommendations to support maintenance of healthy skin.
  • Corresponded with clients through email, telephone or postal mail.
  • Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
  • Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
  • Applied makeup in accordance with clothing style.
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Scheduled onsite and offsite makeup appointments for clientele.
  • Resolved customer problems and complaints.
  • Employed variety of cosmetics to produce fresh looks, enhance facial features and manage skin tone.
  • Confirmed appointments, communicated with clients and updated client records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.

Manager

Roe Roe's Sweet Street
Babylon, NY
07.2005 - 07.2012
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Conducted daily inventories of raw materials and components on work floor.
  • Set up and worked off premise events to fulfill clients expectations

Education

Certificate - Make Up Application

Chic Studios
Brooklyn, NY
09.2013

BBA - Fashion Merchandising

University of Bridgeport
Bridgeport, CT
05.2012

High School Diploma -

West Islip Senior High School
West Islip, NY
06.2008

Skills

  • Service-Oriented
  • Self-Motivated
  • Reliable and Trustworthy
  • Verbal and Written Communication
  • Active Listening and Communication
  • Multitasking and Prioritization
  • Customer-Oriented
  • Warm and Welcoming
  • Team Player
  • Flexible and Adaptable
  • Drink Orders and Service

Timeline

Hostess

The Stillery
08.2021 - 10.2022

Server

Barrio Brewing
11.2018 - 04.2020

Daycare Assistant Teacher

Next Horizons Development Center
07.2018 - 08.2021

Deli Clerk

Fry's Food And Drug
10.2015 - 03.2022

Hair Salon Assistant, Receptionist, Make up Artist

JD Thomas And Co.
07.2012 - 07.2018

Manager

Roe Roe's Sweet Street
07.2005 - 07.2012

Certificate - Make Up Application

Chic Studios

BBA - Fashion Merchandising

University of Bridgeport

High School Diploma -

West Islip Senior High School

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