Quote
Summary
Skills
Overview
Education
Work History
Additional Information
CustomerServiceRepresentative

Jordan Gross

Creative Content Writer
Richmond,KY

Quote

There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin

Summary

Confident in working effectively as part of a cohesive team. A highly trainable individual with great creative and mechanical aptitude. With a background in emergency medical response and fire suppression has proven to handle issues quickly and resolve conflicts successfully.

Skills

  • Broadcast and Internet Media
  • Creative Direction
  • Production Deadlines
  • Resource Allocation
  • Operation Monitoring
  • Staff Performance Evaluation
  • Learning Strategies
  • EMS Expertise
  • Life and Property Protection
  • File and Records Management
  • Troubleshooting

Overview

5
5
years of professional experience

Education

MBA - Business Marketing

Eastern Kentucky University
Richmond, KY
03.2026

High School Diploma -

Henry Clay High School
Lexington, KY
03.2018

Work History

Firefighter/EMT

Lexington Fayette Urban County Government
2021.09 - Current
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
  • Evaluated situations at emergency sites to determine and execute the most effective methods for saving life and property.
  • Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
  • Carried hose bundles and equipment of approximately 100 pounds to upper floors of businesses, apartments, and hotels during emergencies.

Logistics Account Executive

Total Quality Logistics Inc.
2020.09 - 2021.09
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Exceeded sales goals, increased revenue, and facilitated sales.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Pursued existing and potential customers by phone, email, and text message to generate leads and close sales.
  • Drove new business by acquiring new clients and expanding new and existing relationships.

Delivery and Installation

Lowe's
2018.06 - 2020.09
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Fostered positive working relationships with regular customers.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
  • Safely operated heavy lifting equipment such as fork trucks and cranes.

Additional Information

What you don't see from the dates and statistics is that I was highly adaptable to my surroundings. More than once I found a higher-paying career with more potential and committed myself to doing whatever it was going to take to become successful and your position is no different. At Lowe's, I quickly partnered up with the most experienced guy on the job, and soon after he refused to work with anyone else because he knew I took pride in my work. At TQL, despite having my personal training superior resign in my second week, I pushed through the already steep learning curve to become the most successful account executive within my hiring class of 15. At the Lexington Fire Department, not only was I chosen to be one of the 27 applicants hired out of the 950ish that tested, I decided after completing my probationary year to further my education and have recently started towards an MBA in Business Marketing.

Jordan GrossCreative Content Writer