Jordan Grossman
Saint Paul,MN
Summary
Skilled production employee offering 7+ years supporting live events and venues. Successful in fast paced, challenging environments. Excellent history of working well with other team members and pitching in to help achieve team goals. Experience in client relations and aquisition, sales and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Venue Assistant
Wisdom Gaming
04.2022 - 03.2024
- Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Supported event coordinators in creating memorable experiences for attendees with attention to detail and excellent customer service skills.
- Contributed to successful events by managing inventory of supplies and equipment needed for each function.
- Streamlined communication between communities, clients, and management to ensure seamless event execution.
- Improved event efficiency by coordinating venue setup and teardown processes.
- Enhanced the image of the venue by maintaining a professional appearance and demeanor at all times, ensuring positive first impressions for guests and clients alike.
- Managed guest expectations effectively, resolving issues swiftly as they arose during events.
- Boosted attendee engagement during events through creative use of lighting, sound systems, and multimedia elements tailored to each occasion''s theme or purpose.
- Increased event effectiveness by collaborating with team members on venue layout planning and adjustments.
- Assisted in maintaining a clean and organized venue, promoting a positive atmosphere for guests.
- Maintained safety standards within the venue through regular inspections and timely repairs when necessary.
Production Worker
Arate
01.2021 - 12.2023
- Followed safety procedures and guidelines to maintain safe working environments.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Participated in continuous improvement initiatives, implementing best practices to enhance overall efficiency.
- Ensured clients were happy with completed projects.
- Participated in regular meetings with team members to discuss production updates.
- Assisted with troubleshooting equipment issues, quickly resolving problems to minimize downtime and maintain production targets.
Production Manager
3Three3
03.2019 - 12.2023
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Reviewed work for quality and compliance with company standards and design specifications.
- Delivered direct feedback to senior management regarding project visibility and status.
- Reviewed maintenance and repair problems to determine appropriate action for resolution.
- Determined suitable crew requirements, scheduled employees, and worked with human resources to meet changing production schedules.
- Partnered with leadership on recruiting, hiring and coaching production personnel.
- Enhanced production efficiency by streamlining processes and implementing lean buildout techniques.
- Mentored junior staff members on best practices in production management, cultivating a skilled workforce capable of tackling complex challenges headon.
Education
High School Diploma -
Oliverian School
Pike, NH05.2011
Skills
- Customer Focus
- Brand Management
- Teamwork and Communication
- Attention to Detail
- Hand tools
- Materials Handling
- Complex Problem-Solving
- Strong Work Ethic
- Quality Inspections and Reporting
- Production deadline management
- Relationship Building
- Event planning and management
- Customer Relationship Management
Timeline
Venue Assistant
Wisdom Gaming
04.2022 - 03.2024
Production Worker
Arate
01.2021 - 12.2023
Production Manager
3Three3
03.2019 - 12.2023
High School Diploma -
Oliverian School