Jordan Gurski
Westmont,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Carrier
DoorDash
08.2021 - Current
- Operated vehicles and equipment to transport packages and mail pieces.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Planned and cased mail in sequence of delivery for designated route.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Server
La Quinta
07.2015 - 12.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked at multiple establishments during the same years,
Retail Manager
Vintage Confections
06.2013 - 08.2015
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Controlled store inventory and reviewed cash handling and operations reports.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Completed daily paperwork and computer entry of sales data as established by management.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Answered questions about store policies and addressed customer concerns.
- Created employee schedules to align coverage with forecasted demands.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Also stepped in as technical advisor. Anything that was a technical issue, I would handle.
Education
High School Diploma -
Downers Grove South
Downers Grove, IL12.2014
Skills
- Mail Sorting
- Vehicle Loading
- Route Management
- Supply Management
- Schedule Management
- Customer Service
Timeline
Carrier
DoorDash
08.2021 - Current
Server
La Quinta
07.2015 - 12.2019
Retail Manager
Vintage Confections
06.2013 - 08.2015
High School Diploma -
Downers Grove South