JORDAN HAENSZEL
Seward,United States
Summary
Dedicated administrative professional with a strong background in billing, administration, client relations, and case management. Bachelor's degree in Psychology with a minor in Criminal Justice. Proven ability in managing front desk operations, handling client and accounting records, and providing exceptional customer service. Skilled in Microsoft Office, data entry, and sales. Demonstrated ability to adapt to new environments and efficiently manage multiple tasks. Over three years of administrative experience in creative and technological settings, combined with over five years of customer-facing roles. Excellent communication and problem-solving abilities. Adept at managing client correspondence, scheduling, and maintaining a high level of professionalism. Looking to leverage knowledge of the criminal justice system, skills, and experience to excel as an Adult Probation Officer 1/2A (PCN 20-8224) and contribute to a dynamic team environment.
Overview
5
5
years of professional experience
Work History
Accounting Technician
Alaska SeaLife Center
07.2024 - Current
- Developed and maintained an accurate and up-to-date accounting system that tracked expenses, revenues, and profits
- Researched and resolved invoice discrepancies and payment issues in a timely manner
- Collaborated with other departments to resolve discrepancies between invoice and receiving documents
- Monitored orders and shipments to ensure timely delivery and accurate invoicing
- Collaborated with other departments to resolve billing and invoicing issues
- Provided bookkeeping services, such as invoicing, preparing financial statements and managing accounts payable and receivable
- Provided guidance and training to staff on accounting procedures and best practices
- Supported management by processing invoices and documents with consistent on-time delivery.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Matched purchase orders with invoices and recorded necessary information.
- Gathered, evaluated and summarized account data in detailed financial reports.
Grants and Finance Administrative Assistant
Alaska SeaLife Center
09.2023 - Current
- Worked closely with accounts receivable and accounts payable to ensure accurate and timely payment of invoices
- Handled accounts payable and accounts receivable duties, resulting in improved cash flow and reduced overdue payments
- Collaborated with other departments to ensure timely and accurate invoicing
- Performed reconciliations between general ledger, bank accounts, and credit card accounts to ensure accuracy of financial information
- Composed and edited correspondence, reports, and other documents to ensure accuracy and professionalism
- Performed a comprehensive review of financial statements and internal controls, resulting in a reduced risk of fraud and errors
- Organized and maintained central files (electronic or paper) for FGH up to and including: accounting, accounts payable, payroll, contracts, sub-awards, award documents, contacts, key dates, special conditions, reporting requirements, and all related correspondence
- Maintained petty cash activity.
Store Leader Full Time
Grizzly Ridge
06.2023 - 09.2023
- Analyzed store performance trends and created action plans to improve store operations
- Performed daily store opening and closing duties, ensuring that all store policies were followed
- Maximized store space and visibility through effective store layout and design
- Monitored store performance metrics and identified areas of improvement to ensure store profitability
- Processed payments and balanced the register at the end of the shift
- Maintained an accurate cash drawer at all times, ensuring that all cash and receipts were balanced at the end of each shift
- Assisted in the training of new retail staff.
- Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
Long Term Guest Teacher - Full Time
Kokua Education
10.2022 - 05.2023
- Managed a classroom of up to 33 students while maintaining a safe and respectful learning environment
- Developed creative and engaging lesson plans that kept students engaged and on-task
- Successfully implemented technology-based teaching techniques, such as online quizzes and video lessons
- Established positive relationships with students and parents to ensure a successful learning experience.
Shift Lead Barista - Full Time
Roots Coffeehouse
02.2022 - 10.2022
- Mastered the ability to multitask
- Worked in and maintained an organized workspace in a fast-paced environment
- Organized and maintained the espresso machine and coffee-making equipment, ensuring consistent performance and taste
- Maintained inventory of coffee beans and supplies, ensuring a smooth and consistent workflow
- Cultivated a strong rapport with regular customers, resulting in increased loyalty and repeat business
- Utilized point-of-sale (POS) system through Square to accurately process customer payments
- Trained new staff members on proper coffee preparation and customer service techniques
- Promoted quickly through leadership roles.
Case Manager - Full Time
One Tribe Foundation
01.2021 - 02.2022
- Successfully managed special projects requiring Google Suite and Microsoft Office organization
- Completed and organized research both online and through connections with over 100 separate organizations
- Built a resource navigation booklet accessible to staff and clients with 1000+ data entries
- Completed office administrative tasks such as handling phone calls, filing, and organizing
- Managed scheduling of intakes and follow-up correspondence
- Performed and completed clinical intakes online and on location with clients of all ages
- Provided resources and problem-solving skills to clients
- Worked with multiple teams outside of my own to administer, collect, and organize the data of clinical assessments
- Applied collected assessment data to aid the Grants Team in receiving and distributing grants from federal and private institutions
- Remained flexible in my position, aiding in scheduling, invoicing, client placement, and merchandise sales
- Trained new members of the team and ensured they were following policy and procedures in all aspects.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Participated in community events to promote services and engage with public.
Administrative Assistant - Part Time
Principal Financial Company
09.2019 - 09.2020
- Recorded expenses and maintained accounting records in Microsoft Office and Salesforce
- Created and updated physical records and digital files to maintain current, accurate, and compliant
- Managed all client correspondence for multiple financial advisors via email, phone calls, and mailing
- Scheduled all meetings and client communications
- Processed clients' requests for transfers within their accounts
- Maintained a high level of professionalism and provided excellent customer service to all company clients
- Worked directly with multiple financial advisors as well as the team of administrative staff
- Answered and managed incoming calls, providing accurate and timely information to callers
- Fully managed all social media advertising for multiple financial advisors.
Education
B.S. in Psychology -
Texas Christian University
12.2021
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Abilene Christian University
12.2018
Skills
- Microsoft Office
- Data Entry
- Interpersonal and written communication
- Employee Training
- Ability to Work Under Pressure
- Adaptability
- Accounting and bookkeeping
- Patient support
- Case Management
Hobbies and Interests
- Hiking
- Travel
- Renovations
- Yoga
- Reading
- Writing
- Photography
- Craft Coffee
Personal Information
Jordan Haenszel | jhaenszel@outlook.com | 817-271-2595
Timeline
Accounting Technician
Alaska SeaLife Center
07.2024 - Current
Grants and Finance Administrative Assistant
Alaska SeaLife Center
09.2023 - Current
Store Leader Full Time
Grizzly Ridge
06.2023 - 09.2023
Long Term Guest Teacher - Full Time
Kokua Education
10.2022 - 05.2023
Shift Lead Barista - Full Time
Roots Coffeehouse
02.2022 - 10.2022
Case Manager - Full Time
One Tribe Foundation
01.2021 - 02.2022
Administrative Assistant - Part Time
Principal Financial Company
09.2019 - 09.2020
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Abilene Christian University
B.S. in Psychology -
Texas Christian University
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