Jordan Hagerty
Niles,OH
Summary
Dynamic Service Manager with a proven track record at Chipotle, excelling in team leadership and employee training. Recognized for enhancing customer satisfaction through effective problem-solving and operational excellence. Skilled in developing training materials and fostering a culture of safety and collaboration, ensuring a reliable and efficient service environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Manager
Chipotle
06.2019 - 10.2025
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored staff on company policies, operational procedures, and customer engagement techniques.
- Developed training materials to enhance employee performance and adherence to service standards.
- Analyzed team performance metrics to identify areas for improvement and drive operational excellence.
- Resolved customer complaints in professional and timely manner.
- Oversaw kitchen operations, ensuring compliance with health and safety regulations.
- Trained and mentored kitchen staff, enhancing team productivity and skill development.
- Streamlined food preparation processes, increasing efficiency and reducing service times.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Line Cook/Key Holder
Condado Tacos
06.2022 - 11.2022
- Prepared ingredients and assembled menu items following standardized recipes
- Maintained cleanliness and organization of kitchen workspace to ensure food safety
- Operated kitchen equipment efficiently, adhering to safety protocols
- Collaborated with team members to meet high-volume service demands
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Checked food temperature regularly to verify proper cooking and safety.
Education
High School Diploma -
Struthers High School
05.2019
Skills
- Positive attitude
- Multitasking and organization
- Problem-solving
- Customer service
- Reliable and responsible
- Employee training and development
- Time management
- Customer service management
- Goal oriented
- Team collaboration and leadership
- Trustworthy and honest
- Workplace safety
- Crew leadership
- Outgoing and energetic
- Employee supervision
- Policy and procedure enforcement
Certification
ServSafe
Timeline
Line Cook/Key Holder
Condado Tacos
06.2022 - 11.2022
Service Manager
Chipotle
06.2019 - 10.2025
High School Diploma -
Struthers High School