Jordan Harden
Chapel Hill,TN
Summary
Detail-oriented healthcare and retail operations manager with over 6 years of experience leading teams, managing daily operations, and overseeing financial and administrative processes in fast-paced, high-volume environments. Proficient in posting and reconciling transactions, investigating discrepancies, and maintaining accurate records while ensuring compliance with company policies and internal controls. Trusted for maintaining confidentiality, adhering to standards, and resolving issues efficiently. Strong organizational skills, effective problem-solving abilities, and a commitment to delivering accurate and timely results.
Overview
9
9
years of professional experience
Work History
General Store Manager
Dollar General
03.2023 - Current
- Oversee daily store operations, including opening and closing procedures
- Post and process daily cash transactions, including sales, refunds, and deposits
- Reconcile daily, weekly, and monthly financial reports to ensure accuracy
- Investigate discrepancies in transaction records and resolve account variances
- Prepare and verify bank deposits in compliance with company controls
- Maintain accurate financial and operational documentation with strong attention to detail
- Implemented internal controls and loss-prevention measures to protect financial integrity
- Communicate with internal teams to resolve posting, documentation, or compliance issues
- Supervise, train, and support store associates while meeting deadline expectations
- Safeguard sensitive financial and employee information with strict confidentiality
Merchandising Sales Associate (MST)
Lowe’s Home Improvement
08.2022 - 03.2023
- Maintained accurate documentation and reconciled inventory records to ensure data integrity
- Identified discrepancies and communicated issues to supervisors for timely resolution
- Organized tasks and workflows to meet project deadlines and operational goals
- Collaborated with team members to resolve inventory and operational issues efficiently
- Ensured compliance with company standards and procedures while supporting daily operations
- Operated equipment safely, including forklifts and pallet jacks
Patient Transporter
Williamson Medical Center
03.2019 - 01.2022
- Supported admissions, diagnostic, and discharge workflows across multiple hospital departments
- Verified patient identifiers, service orders, and documentation prior to transport
- Identified and escalated documentation discrepancies to clinical or administrative teams
- Maintained accurate records in hospital systems, supporting admissions and revenue cycle teams
- Communicated clearly with patients, families, and internal teams to resolve issues
- Maintained strict HIPAA compliance and confidentiality of patient information
- Managed multiple assignments efficiently while meeting time-sensitive deadlines
- Assisted patients and families by educating them on procedures, timelines, and insurance-related questions
Patient Transporter
Maury Regional Medical Center
02.2017 - 03.2019
- Supported admissions, diagnostic, and discharge workflows across multiple hospital departments
- Verified patient identifiers, service orders, and documentation prior to transport
- Identified and escalated documentation discrepancies to clinical or administrative teams
- Maintained accurate records in hospital systems, supporting admissions and revenue cycle teams
- Communicated clearly with patients, families, and internal teams to resolve issues
- Maintained strict HIPAA compliance and confidentiality of patient information
- Managed multiple assignments efficiently while meeting time-sensitive deadlines
- Assisted patients and families by educating them on procedures, timelines, and insurance-related questions
Education
BBA - Business Administration
Motlow State Community College
Tullahoma, TN05-2027
High School Diploma -
Marshall County High School
Lewisburg, TN05-2017
Skills
- Cash Posting & Transaction Processing
- Account Reconciliation & Variance Resolution
- Attention to Detail & Accuracy
- Insurance & Patient Communication (Support Level)
- Healthcare Documentation & Medical Record Systems
- HIPAA Compliance & Confidentiality
- Deadline Management
- Problem-Solving & Issue Resolution
- Google Workspace (Docs, Sheets)
- Excel (Intermediate)
- Independent & Team-Based Work
- Customer relations
Work Preferences
- Able to work independently and collaboratively
- Open to relocation and hybrid work opportunities
- Structured, policy driven environments requiring attention to detail and accuracy
- Flexible and adaptable to changing work flows and operational requirements
Timeline
General Store Manager
Dollar General
03.2023 - Current
Merchandising Sales Associate (MST)
Lowe’s Home Improvement
08.2022 - 03.2023
Patient Transporter
Williamson Medical Center
03.2019 - 01.2022
Patient Transporter
Maury Regional Medical Center
02.2017 - 03.2019
BBA - Business Administration
Motlow State Community College
High School Diploma -
Marshall County High School