Jordan Harding
Taneytown,MD
Summary
Driven and personable professional with a strong background in retail and customer service, notably at Trader Joe's. Excelled in heavy lifting and stock replenishment, enhancing store efficiency and customer satisfaction. Demonstrated exceptional customer assistance and communication skills, leading to increased repeat business. Proven ability to thrive in fast-paced environments, ensuring meticulous merchandise display and inventory management.
Overview
4
4
years of professional experience
Work History
Stocker Associate
Trader Joe's
Pikesville, MD
04.2023 - Current
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained effective team member communication.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Greeted customers and directed to requested products.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Improved store appearance for better customer satisfaction by maintaining clean and organized displays.
- Aided in training new associates, contributing to a knowledgeable and cohesive workforce.
- Supported efficient workflow processes with prompt assistance in receiving shipments, unloading trucks, and processing merchandise.
- Increased efficiency in restocking shelves by promptly unloading delivery trucks upon arrival.
- Assisted customers in locating products, providing excellent customer service and driving repeat business.
- Introduced new scheduling system to improve tracking of actual plant capacity, automating data entry process.
- Updated manuals to reflect amending of rates, rules or regulations.
- Received new stock and input values into computer system.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Safely and securely loaded items to prevent damage during transport.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
Cashier
Chick Fil A
Catonsville, MD
03.2021 - 04.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Education
Woodlawn High School
Baltimore, MD06.2024
Skills
- Loading and unloading
- Shelf Stocking
- Package labeling
- Heavy Lifting
- Task Prioritization
- Stock replenishment
- Product Rotation
- Damage Prevention
- Merchandise Display
- Truck unloading
- Forklift Training
- Positive Attitude
- Willing to Learn
- Friendly and Personable
- Customer Service
- Customer Assistance
- Punctual and Reliable
- Warehouse Safety
- Clear Communication
- Money Handling
- Customer Relationships
- Cleaning procedures
- Pallet Jack Operation
- Energetic and Outgoing
- Flexible Schedule
- Equipment Cleaning
- Merchandise Stocking
- Product Labeling
- Shelving of products
Accomplishments
Have multiple awards regarding sports , arts , and cooking
Languages
Chinese (Mandarin)
Limited Working
Timeline
Stocker Associate
Trader Joe's
04.2023 - Current
Cashier
Chick Fil A
03.2021 - 04.2022
Woodlawn High School