Jordan Hardy
Lexington,KY
Summary
Detail-oriented and known for delivering high-quality customer service and ensuring safety protocols. Committed to enhancing guest experiences through effective communication, flexibility, and collaboration with fellow co-workers.
Overview
1
1
year of professional experience
Work History
Attractions Attendant
Malibu Jacks
Lexington, KY
07.2025 - Current
- Ensured safety protocols were followed for guest interactions and attractions usage.
- Assisted in the operation of amusement rides and attractions, maintaining high service standards.
- Monitored guest flow, providing directions and support to enhance visitor experience.
- Conducted routine inspections of equipment, reporting issues to maintain operational integrity.
- Collaborated with team members to resolve guest concerns effectively and promptly.
- Provided training to new staff on safety procedures and operational guidelines.
- Engaged with guests, delivering information about park attractions and events enthusiastically.
- Delivered outstanding customer service by addressing guest concerns promptly and professionally.
- Monitored crowd levels at attractions, adjusting ride capacity when necessary to optimize efficiency.
- Assisted guests with special needs, providing accommodations that ensured their enjoyment of the park''s offerings.
- Ensured high cleanliness standards by maintaining the attractions area, resulting in improved guest satisfaction.
- Managed ride queues effectively, reducing wait times and improving overall guest experience.
- Provided clear instructions for guests'' use of attractions, minimizing confusion and potential safety hazards.
Education
Bachelor of Science - Finance
Bryan Station High School
Lexington05-2027
Skills
- Patience and empathy
- Collaboration
- Problem-solving
- Flexibility
- Decision-making
- Safety procedures
- Cleanliness standards
- Customer service
- Equipment operation
- Safety management
- Safety reporting
- Behavior management
- Mechanical troubleshooting
Timeline
Attractions Attendant
Malibu Jacks
07.2025 - Current
Bachelor of Science - Finance
Bryan Station High School