- 3D Printing
- Coding and Programming
- Crafting and DIY Projects
Jordan Hargreave
Madison
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
IT Technical Support Specialist - Team Lead
The HCI Group - Mayo Clinic Contract
03.2022 - Current
- Documented repair processes and helped streamline procedures for future technical support actions.
- Streamlined the creation of new access entitlements and Active Directory groups into the electronic access tool, SailPoint.
- Maintained and created internal knowledge base articles for customer-facing issues, as well as sharing tribal knowledge for other support teams.
- Prepared and presented technical demonstrations in order to bring customers up to speed on products, components, and systems.
- Created, implemented, and documented new troubleshooting processes, improving efficiency, speed, and customer satisfaction.
CNC Operator
Romar Cabinet & Top
03.2021 - 03.2022
- Established and performed quality assurance duties in order to reduce downtime and maximize throughput.
- Provided coaching and training for new team members.
- Interfaced with machines to adjust settings or tools, driving high-quality production.
- Maintained tight tolerances with design specifications.
- Performed accurate spindel tool changes and offsets.
- Helped maintain inventory by tracking materials and tools to keep resources readily available and easily accessed.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Reviewed and interpreted schematics, blueprints, and work instructions to determine product specifications and machine requirements.
- Adjusted machine settings to achieve desired results and meet customer specifications.
Personal Trainer
Shorewood Fitness
01.2018 - 03.2022
- Offered clients educational information and materials to help with preventive care, nutrition, body mechanics, fitness, stress management and ergonomics.
- Communicated with clients to determine goals and performed client assessments.
HVAC Technician
Rousculp's Heating & Cooling Company
05.2016 - 10.2020
- Retained careful and thorough maintenance and repair records.
- Troubleshot and diagnosed issues with HVAC equipment, providing recommendations for remediation.
Education
Structural/Pipe Welding Specialist Program Diploma -
Illinois Welding School
Romeoville, ILHigh School Diploma -
Minooka Community High School
Minooka, ILSkills
- Microsoft Windows and Office Products
- Troubleshooting and Diagnosing
- Application Installations
- Issue Research
- Organizational Skills
- Multitasking and Prioritization
- Quality Assurance
- Technical Instruction
- Verbal and Written Communication
- Equipment configuration
- Autodesk Fusion 360
- 3D printing proficiency
Interests
Timeline
IT Technical Support Specialist - Team Lead
The HCI Group - Mayo Clinic Contract
03.2022 - Current
CNC Operator
Romar Cabinet & Top
03.2021 - 03.2022
Personal Trainer
Shorewood Fitness
01.2018 - 03.2022
HVAC Technician
Rousculp's Heating & Cooling Company
05.2016 - 10.2020
High School Diploma -
Minooka Community High School
Structural/Pipe Welding Specialist Program Diploma -
Illinois Welding School