JORDAN HARLEY
Hyattsville,MD
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Pharmacy Clerk
Giant Food Stores
02.2023 - 09.2023
- Enhanced customer satisfaction by providing efficient and accurate prescription processing.
- Streamlined pharmacy operations by maintaining a clean and organized work environment.
- Collaborated with pharmacy team members to address customer concerns or inquiries promptly and professionally.
- Prepared prescription labels accurately, reducing the risk of medication errors for patients.
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
- Facilitated smooth pharmacy operations by assisting with administrative tasks such as filing, documentation, and phone call management.
- Provided exceptional service to diverse customers through clear communication, empathy, and cultural sensitivity skills.
Patient Access Representative
Anne Arundel Medical Center
03.2022 - 05.2022
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Server
Outback Steakhouse
05.2021 - 04.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Hostess
Outback Steakhouse
09.2013 - 07.2015
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Crew Member
McDonald's
06.2011 - 08.2011
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
Education
High School Diploma - Emergency Management
Arundel High School
Gambrills, MD06.2012
Skills
- Service and Support
- Conflict Resolution
- Computer Savvy
- Processing Payments
- Customer Service/ Client Relations
- Telephone etiquette
- Cash handling accuracy
- Medication dispensing
- Prescription processing
- Time management
- Patient confidentiality
- Data entry proficiency
- Professionalism
Personal Information
Title: Customer Service/ Call Center Representative
References
References are available on request.
Timeline
Pharmacy Clerk
Giant Food Stores
02.2023 - 09.2023
Patient Access Representative
Anne Arundel Medical Center
03.2022 - 05.2022
Server
Outback Steakhouse
05.2021 - 04.2022
Hostess
Outback Steakhouse
09.2013 - 07.2015
Crew Member
McDonald's
06.2011 - 08.2011
High School Diploma - Emergency Management
Arundel High School
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