Jordan Harris
Pittsburgh,PA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
2026
2026
years of professional experience
Work History
Frontline Member
Sam's Club
10.2024 - Current
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Organized and detail-oriented with a strong work ethic.
- Applied effective time management techniques to meet tight deadlines.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Provided professional services and support in a dynamic work environment.
Customer Service Representative
Waste Management
08.2020 - 03.2022
- Responded to customer requests for products, services, and company information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved accounting, service and delivery concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
City Carrier
United States Post Office
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Delivered packages and mail to business and people in local area.
- Picked up outgoing mail from letter boxes and in person from customers.
- Planned and cased mail in sequence of delivery for designated route.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
Customer Service Representative
Verizon Wireless
07.2006 - 10.2007
- Responded to customer requests for products, services, and company information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved accounting, service and delivery concerns.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved customer inquiries and complaints quickly.
Aviation Administrationman
United States Navy AIMD
01.1995 - 01.2006
- Performed general administrative duties: Typing correspondence, operating copier, scanner, shredder, printer, fax machine, as well as operating multiple phone lines
- Organized filed and created office documents as required to meet office responsibilities
- Prepared all correspondence and published weekly newsletters
- Received sorted and distributed mail to appropriate personnel
- Typed, proofread, corrected documents for the upper management and external customers
- Maintained and updated 100 records while maintaining client confidentiality
- Entered data into spreadsheets and databases daily and accurately tracking action ticklers
- Innovative, established and maintained manpower matrix providing key information to senior personnel
- Performs independently, single handedly established a tracking system where none existed
- Greatly reducing the incidence of misplaced correspondence and improving customer satisfaction
- Detailed orientated provided help to customers calling in to resolve billing issues
- Provided service to both internal and external customers
- Answered inbound calls in support of customer needs
- Assisted customer with trouble shooting on various equipment issues
Education
Niagara University - English Major
Niagara University
01.1999
High School Diploma - undefined
Adlai E Stevenson High School
01.1993
Skills
- 11 Years of experience as an Administrative Assistant with the focus on great customer service to external and internal customers
- Detailed oriented, organized, courteous, professional, and dedicated able to work with diverse clients
- Outstanding communication skills in person and over the phone
- Nine years of supervisory experience
- Computer skills: Proficient in Microsoft Word, Outlook, Excel, Power Point, and Internet Explorer
- Incident reporting
- Effective communication
- Customer service experience
- Complaint resolution
- Scheduling
- Account updating
- Administrative support
- High-energy attitude
- Product knowledge
- Team collaboration
- Call center operations
Timeline
Frontline Member
Sam's Club
10.2024 - Current
Customer Service Representative
Waste Management
08.2020 - 03.2022
Customer Service Representative
Verizon Wireless
07.2006 - 10.2007
Aviation Administrationman
United States Navy AIMD
01.1995 - 01.2006
High School Diploma - undefined
Adlai E Stevenson High School
City Carrier
United States Post Office
Niagara University - English Major
Niagara University
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